Our Selling Partners represent significant value to Amazon’s online retail customers and Selling Partner Support drive success for these Selling Partners through a combination of people, processes and services.
We are a primary interface for Amazon and strive for best-in-class seller experience by driving operational efficiency, accuracy and process adherence via cross functional initiatives.
As a Program Manager for Selling Partner Support, you will be responsible for identifying, driving and tracking strategic initiatives that improve the seller experience and will measure the results by monitoring quality and efficiency metrics and contacts.
In this high profile role, you will collaborate with numerous operational, training, product, and software development teams both inside and outside Selling Partner Support to identify, define and specify solutions that create the conditions for selling partners’ success and satisfaction.
You will build collaborative relationships with these partners, working closely to create and execute a quality project roadmap.
You will prepare and execute regular program updates to senior management.The successful candidate will be input focused and will have isolated and correlated inputs to achieve high impact outputs, built closed loop processes and measures to ensure adoption of products and processes so that improvements are realized.
S / he will also have proven ability to assess situations and guide teams toward both short-term and longer term systemic changes.
The ideal candidate will possess an analytic, statistical and optimization background to enable strategic workforce planning and strategic service initiatives planning.
In this role you will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.
Roles and Responsibilities : · Project identification and prioritization : Identifies and Evaluates project opportunities in current programs by conducting seeking inputs from stakeholders and evaluation current process performance.
Leads the execution of projects across programs to improve metric performance of CTQs· Reporting : To report project milestone status with all stake holders providing regular updates to senior management· Benefit Quantification : Quantify benefits potential and realized from the projects in terms of $ savings (ROI) and / or Metric improvements, obtain sign-off for project closure.
Support process improvements, best practice sharing, and standardization across all TRMS sites· Results & Accountability : Takes corrective action, as appropriate.
focuses on results and measuring attainment of outcomes· Change Management & Innovation : Develops and / or influences new ideas / approaches.
Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments.
Develops strategies to enhance decision making. Perform complex data analysis to identify opportunities and set priorities for various operations metricsCore competencies of the role include : · Ability to partner with stakeholders across multiple functions and geographies· Ability to influence stakeholders across the organization without direct reporting lines· Demonstrated ability to develop and execute complex project road maps· Change agent with the ability to lead change across all levels of the organization· Strong attention to detail with excellent written and verbal communication skills· Excellent oral, written and interpersonal communication skills along with outstanding facilitation skillsBasic qualificationsBASIC QUALIFICATIONS· 4+ years of experience in program / project management role managing the development, maintenance and improvement of business processes in an Operations environment· Minimum 2 years of experience in driving continuous improvement initiatives including lean, six sigma, problem solving methodology· Bachelor’s Degree from an accredited universityPreferred qualification PREFERRED QUALIFICATIONS· Prior Process Improvement / Project Management (PMP) experience with demonstrated success in leading projects in Cross-functional· Certified Black Belt / Green Belt from a reputed institute or organization· Prior experience on working with statistical tools like R, Minitab etc· Bachelor’s Degree from an accredited university, preferably in Technology, Statistics or BusinessAmazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.