Looking for an opportunity to use your analytical and problem-solving skills as part of a growing multinational team in Madrid?
We are looking for a german speaker who is on the hunt for a new challenge in a fast-paced and dynamic environment, supporting some of the finance industry’s most prestigious institutions.
This role will give you valuable exposure to our flagship product, Morningstar Direct, a financial tool used globally by some of the world’s largest investment managers.
Everyday is different in the life of a CSR, and you will be handling a wide variety of queries ranging from intricate functionality questions to financial data interpretation.
Are you able to multi-task and maintain composure under pressure? Then you could be just what we are looking for.
About the role :
Provide world-class service to some of the industry’s largest wealth and asset managers through inbound calls, email, chat and other remote tools
Understand and advocate for the customers’ needs in order to deliver the right solution every time
Collaborate with Morningstar’s data, development, sales and product teams to actively support and resolve client issues and pitch enhancements and improvements
Become a product specialist and provide expertise on our methodologies, functionalities and product features
Create an environment built around trust, open communication, creativity and collaboration
Fluency in German and English.
Excellent written and verbal communication
Passion for customer service and the ability to delight our users with a proactive can-do attitude
Strong problem solving and analytical skills with high attention to detail
Ability to learn quickly in a demanding environment
A genuine interest in the financial services industry
Bachelor’s degree or equivalent required in economic study in preferable
A comprehensive new starter training program, introducing you to the financial services industry, Morningstar Direct, and us as a company
2-day Morningstarters’ event in our London office, welcoming you into our company and informing you of our products and values
Generous annual education allowance to pursue further study and personal development
Casual dress code, we want our employees to be comfortable working day-to-day
Breakfast provided in the office every Wednesday
An inclusive work culture that celebrates diversity
E99 MstarNetworkSL Morningstar Network SL (Madrid) Legal Entity