Job Title : Customer Service Assistant with Portuguese
Reports To : Customer Service & Supply Chain Manager
Group / Division : Analytical Instruments Group / Microbiology Division (MBD - Oxoid)
What will you do?
The main scope of your job will be Order entry, Quotation, transport issues, and all the tasks related to customer service in Portugal and Spain.
Related to this, a technical knowledge is not necessary, after a complete training, you will be able to give technical support to our customers and other members of the team.
Day-day delivery of a dedicated area, duties include but are not limited to, order entry / processing, quotations, complaint management and general resolution of customer enquiries both verbal and written.
Act as first point of contact for all external / internal customer service queries and are key to ensuring customers view us as the company to partner with.
Handles and responds to all types of customer service issues, orders and general enquiries through a variety of channels including phone, e-
mail and web and keep the customers updated on progress.
Job Knowledge, Skills and Experience
Minimum Requirements / Qualifications :
Non-Negotiable Hiring Criteria :