Claims Associate (Customer Solution Advisor)
AXA
SPAIN-COMMUNITY OF MADRID-MADRID
hace 6 días

Description

Claims Associate tasks :

  • Call Centre Customer Service coverage
  • Review and evaluate all customer documentation in line with the policy terms and conditions in Payment Protection products : Disability, Involuntary Unemployment, Life, Life
  • Ensure all customer claims are processed in compliance with all relevant regulatory requirements.
  • Handle Client and customer’s requests over the phone
  • Support MI Client reporting
  • Continuous support to the Operations department in assigned tasks and projects
  • Qualifications

  • Candidates must have a minimum of two years’ experience working in a similar operations role for an insurance company
  • Good knowledge of insurance terminology and familiar with insurance applications and Systems
  • Experience managing customer / client phones calls
  • Experience in claims handling, preferably Life, unemployment and Disability claims
  • Excellent keyboard skills & competent knowledge of windows-based MS Office applications (word, excel ).
  • Excellent communication skills with proven track record of dealing with colleagues and customers at all levels
  • Customer service orientated and able to work under pressure
  • Spanish native speaker and some basic knowledge in EnglishAbout AXA
  • AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management.

    AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

    Our mission : Empower people to live a better life.

    Our values : Customer First, Courage, Integrity and One AXA.

    AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

    AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

    Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.

    What We Offer

    By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

    Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

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