Project Manager Global Service Strategy & Operations en Sant Cugat del Vallès
Sant Cugat del Vallès, ES
hace 5 días
source : StudentJob

Business Environment Description :

CS (Customer Support) focuses on services growth, operational efficiency and developing people to

create an experience where every HP partner is a promoter and every customer is an HP fan /

CS GSSO (Global Service Strategy & Ops) goal is to drive value to HP customers through innovative service delivery models and scalable processes while achieving industry leading cost structures /

Delivery Enablement is a Critical Function in our Services Business /

We are driving several global programs (Olympia, Channel Operations Automation, Ticketing tool, delivery programs simplification, etc /

and have new ones being launched (PSN, Field Mobile app, etc /

and support other pan-HP ones (Simplify, Medallia, etc /

Getting more focus on program management execution is a key success factor /

Job Scope / Main tasks & responsibilities :

  • Upon POR (Plan of Record) decision, PM leads Global Services Projects aiming at improving customer experience, reducing warranty costs and / or enabling business / services growth /
  • Project planning, scope definition, sponsor sign-off and initiation
  • Project management of the required activities for the implementation of services / tools / capabilities / processes in scope for the project
  • Project schedule and resource management
  • Management of project risks and mitigation strategies
  • Regular project status reporting and communication to stakeholders and sponsors, incl /
  • executive management communication

  • Identify, explore and develop new opportunities for growth and innovation within or around projects
  • Drives projects applying specific PM methodologies depending on the project (PMI, Waterfall / Agile, LeanSixSigma) /
  • Leads a cross-regional and cross-functional involving HP & technology vendors :
  • Ensures timely project completion & expected benefits are met /
  • Understand our customers, market, and business to influence organization strategy and decisions /
  • Establish / determine the metrics required to measure success of project and recommend the go-forward strategy to address performance gaps /
  • After implementation & release of the project, the project manager will hand-over to the respective operational teams /
  • Qualifications :

  • Engineering or Business Administration background /
  • Master Degree (MBA or Project Management), PMP or Lean Six Sigma certifications will be considered as a plus /
  • Operations / SCM / Process or Project Management experience (+7 years) /
  • International experience (Erasmus, IAESTE, BEST, summer stages ) /
  • Ability to design, develop and improve processes /
  • Very good communication and presentation skills, influencing and relationship building skills /
  • Ability to manage stakeholders and different management levels /
  • Analytical skills / Data driven, proactive approach to identify root cause and drive proper problem solving /
  • Ability to prepare and maintain improvement plans and business reports /
  • Ability to negotiate with internal & external partners /
  • Fluent English, other languages will be considered as a plus /
  • Benefits

  • A Women Network that organizes activities all year long, such as the promotion of STEM vocations among girls /
  • Opportunity to work in an international organization with colleagues coming from all over the world /
  • Diverse internal growth and career opportunities /
  • An attractive package of benefits such as private health insurance, life insurance, lunch at reduced prices at our canteen, discounts on HP products and flexible working schedule etc /
  • Sports centre (indoor and outdoor); gym, squash courts, tennis courts, basketball courts and regular fitness classes such as Yoga, Pilates, etc /
  • We also dedicate time and resources to contribute with our community through Corporate Volunteering activities /
  • Entity Code : F9

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