IT Support Engineer
Barcelona, ES
hace 4 días

Local Unit & Position Description

The Global Shared Services (GSS) organization within DNV provides high-quality, cost-effective services and processes within Human Resources, Finance, Real Estate & Procurement, and IT.

GSS has consolidated the IT support service delivery into Regional Centers and country offices where proximity to the business areas is required and has built a Global Centre in Poland that delivers services that are location independent.

GSS IT is responsible for delivering a wide range of IT capabilities and capacities to business and corporate units and end-users worldwide.

With 400 employees worldwide GSS IT is the internal service provider for IT support globally in DNV and has a key role in system evaluation, development, and integration.

The GSS IT Region Southern Europe provide services to about 1.000 employees located across 15 countries, with local IT presence in our country offices in Italy, Spain, Greece, and Romania.

We are now creating another position for an IT support engineer in our Barcelona Office in Spain.

We are looking for an IT Support Engineer

As the local IT Support Engineer, you will :

  • Provide exceptional customer IT support service to local business units, with focus on Spain and Portugal
  • Ensure adherence to SLAs, with delivering results on agreed time and quality
  • Take ownership of registered cases, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the delivered resolutions
  • Follow processes to ensure that a high quality of service is provided to internal and external customers
  • Install and configure computer hardware, operating systems, and applications
  • Troubleshoot systems, multiple applications, and network issues
  • Prioritize and manage many open tickets at the same time
  • Provide basic training to end-users
  • Take part in testing of new releases or contribute to virtual teams in project work
  • Represent the IT function at team and business meetings when required
  • Develop and maintain knowledge and skills so that to be kept up to date with new processes, procedures, and technology developments
  • Position Qualifications

    To maximize your chances of success in the role, you need to have :

  • Bachelor's degree in faculty of Electronics, Telecommunications and Informatics or other relevant fields
  • At least 2 years of working experience
  • Proficiency in English with strong verbal and written communication skills (DNV working language is English)
  • Good knowledge of MS Windows 10 operating systems and other Microsoft products
  • Good knowledge of Windows Server (Active Directory, Network Sharing, Permissions, Management Console)
  • Excellent customer service skills, including the ability to work with users of all skill levels
  • Ability to prioritize your own workload and manage conflicting deadlines
  • Recent support center / technical support experience will be an advantage
  • Characteristics of successful employees :

  • Confident in establishing new ways of processing whilst promoting a positive and collaborative partnership with the business
  • Understand customer needs and the sense of urgency; take ownership to ensure solutions for the customer and deliver high quality results on time
  • Structured way of working, accurate in the operations, able to quickly analyze complex issues and produce sound, rational judgements, and pragmatic solutions
  • Enjoy working in a fast-paced environment, managing multiple deliverables, and remaining flexible and service-minded
  • Ability to prioritize your own workload and manage conflicting deadlines
  • Being a team player and willing to share knowledge
  • We offer :

  • The possibility to be a part of the passionate team with a start-up mindset within a robust corporate group
  • Attractive salary
  • Medical scheme
  • Commuting allowance
  • Meal card benefit or meal allowance
  • Life insurance
  • Pension plan
  • Kindergarten allowance
  • 40 Hours per week with flexible schedule
  • Continued learning and growth opportunities
  • Truly international and diverse environment
  • Company & Business Area Description

    DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

    The Global Shared Services (GSS) organization within DNV provides high quality, cost effective services and processes within Human Resources, Finance and IT, based on requirements defined by the business areas and Group.

    GSS also develops central competence for distinct services, projects and development and will support policy, procedures and system implementation on a global, regional, and local level.

    GSS is about bringing a team of true process experts together, going for professional service levels at industry standards, and offering centers of expertise for competence based advisory.

    We are driven by people’s competence and motivation to help and support the business areas. As a member of the GSS community you act in a professional, multi-cultural, competent and service oriented environment with good possibilities to enhance your personal competencies and expertise, and to build a strong network with colleagues around the world.

    Equal Opportunity Statement

    DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion.

    Diversity is fundamental to our culture and we invite you to be part of this diversity!

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