Main tasks :
Train, supervise and support location staff, including client assistants, cleaning / shuttle officers and trainees;
Schedule shifts, ensure timely and accurate operation;
Handle complaints and specific customers’ requests and troubleshoot emergencies;
Monitor stock and order depot supplies;
Receive and manage recurrent suppliers;
Perform all the supportive functions to make sure operations run smoothly, including delivering vans, check-in procedures and prepare vans.
Proven work experience as a team leader in Hospitality or Customer Service Position (Hotel, Hostel, Rent-a-car) (mandatory)
Degree in Tourism or Hospitality (plus)
Fluent in English and language of the location you're applying for (mandatory)
Valid Driver's license and confidence to drive a campervan (mandatory);
Excellent organizational and multitasking abilities;
Outgoing and friendly with a gregarious personality and a natural talent for customer service;
Excellent communication and people skills;
Dynamic and proactive approach;
Availability for flexible schedules and hands-on approach to problems;
Problem Solver : Flexibility and availability for last minute challenges and ability to focus on customer satisfaction;
Responsible, organized and capacity for critical reflection.
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