Lab ConciergeTres Cantos (Madrid)
The Lab Concierge will provide high touch support for the scientist community of designated functional group(s) at Customer location and general support for the on-
site service engineers and technicians. Coordinate and communicate with end users regarding all aspects of OneSource Asset Management program, including service call initiation, scheduling, maintenance, asset data integrity, escorting of vendors, and general support of day-to-day lab operations.
Duties and Responsibilities :
Act as a single point of contact for scientists, coordinating flow of services to lab and write up areas
Liaise with all lab services (e.g. in-lab technical support, housekeeping, glass wash, facilities) to ensure the level of service meets the needs of the scientists
Support the raising, monitoring and closing out of helpdesk tickets, equipment maintenance / repair, IT Services and infrastructure
Support the general induction and familiarisation for new starters within the laboratories
Provide co-ordination of a 5S lean service working with lab supervisors
Responsible for the scheduling / booking of the agreed shared lab equipment including asset oversight
Ordering of goods and consumables, chemicals and reagents via GSK self-service point systems
Ensures appropriate tracking, safe delivery and storage of goods
To co-ordinate the removal of waste from laboratories including provision of a local solvent bulking service where applicable
Ensure that all lab and write up spaces are clear and ready for use by GSK scientists.
To carry out all requests and tasks in a helpful and professional manner, build relationships with key staff and consistently demonstrate a good customer service interface
Work experience in a laboratory environment. College degree or equivalent preferred.
Experience in a customer facing role in a scientific environment
Experience working in a highly regulated environment. GxP related experience is an advantage
Ability to work both independently and in a team environment
Effective written and verbal communication skills
Ability to prioritize multiple requests with different levels of urgency
Strong organizational skills with attention to detail and accurate data entry
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