It's rewarding to work at a company where YOU make a difference!
If you're passionate about the ever-changing IT industry and enjoy working in a fast-paced, collaborative progressive environment, you'll thrive at Tech Data!
Join our team to connect the world with the power of technology!
About the role :
In order to provide satisfactory services those are the things you must focus on in your new role :
Build and maintain solid and effective working relationships with our internal customers and vendors, through daily phone and email contact.
Support to the countries through resolution of specific queries received through the centralized email addresses in line with agreed service levels.
Ensure internal processes are understood, identify and address country training requirement and facilitate the resolution of issues where a business process has failed.
Provide a customer care link between the sales territories and the Central Supply Chain with a focus on customer care.
Ensure service level expectations from the Countries and Logistics Centers are achieved.
Resolution of queries raised through ASM (After Sales Management tool).
Compilation and distribution of the quarterly CSC Newsletter.
Manage the hospitality within CSC.
Own and manage through to completion any hoc projects as defined by the business.
Promote and support innovation in communication within CSC.
What you will need to succeed in this role : We are seeking a person with passion and enthusiasm about taking care of customer's concerns who has a strong communication and problem-solving skills.
Knowledge & Skills
Fluent in verbal and written English plus at least one other European language
Excellent written and verbal communication skills
Ability to work under pressure and to strict deadlines
Ability to use initiative and take responsibility with a positive manner and constructive attitude
Ability to conduct business in a professional manner
Ability to multi-task
Ability to present complex information in a straightforward manner
Strong organization skills
Good working knowledge of Microsoft desktop applications including Excel, PowerPoint and Publisher.
W hat you can expect from the role :
you will perform a pivotal role through provide support to the company sales offices across all Europe . ready ?
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