Customer Service Specialist
Tech Data Corporation
Barcelona, Spain
hace 3 días

It's rewarding to work at a company where YOU make a difference!

If you're passionate about the ever-changing IT industry and enjoy working in a fast-paced, collaborative progressive environment, you'll thrive at Tech Data!

Join our team to connect the world with the power of technology!

About the role :

In order to provide satisfactory services those are the things you must focus on in your new role :

  • Build and maintain solid and effective working relationships with our internal customers and vendors, through daily phone and email contact.
  • Support to the countries through resolution of specific queries received through the centralized email addresses in line with agreed service levels.
  • Ensure internal processes are understood, identify and address country training requirement and facilitate the resolution of issues where a business process has failed.
  • Provide a customer care link between the sales territories and the Central Supply Chain with a focus on customer care.
  • Ensure service level expectations from the Countries and Logistics Centers are achieved.
  • Resolution of queries raised through ASM (After Sales Management tool).
  • Compilation and distribution of the quarterly CSC Newsletter.
  • Manage the hospitality within CSC.
  • Own and manage through to completion any hoc projects as defined by the business.
  • Promote and support innovation in communication within CSC.
  • What you will need to succeed in this role : We are seeking a person with passion and enthusiasm about taking care of customer's concerns who has a strong communication and problem-solving skills.

    Knowledge & Skills

  • Fluent in verbal and written English plus at least one other European language
  • Excellent written and verbal communication skills
  • Ability to work under pressure and to strict deadlines
  • Ability to use initiative and take responsibility with a positive manner and constructive attitude
  • Ability to conduct business in a professional manner
  • Ability to multi-task
  • Ability to present complex information in a straightforward manner
  • Strong organization skills
  • Good working knowledge of Microsoft desktop applications including Excel, PowerPoint and Publisher.
  • W hat you can expect from the role :

    you will perform a pivotal role through provide support to the company sales offices across all Europe . ready ?

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