Customer Representative US / Canada Market (f/m)
SELLBYTEL Group Nuremberg
Barcelona
hace 7 días

What you will do

  • Provide first class customer satisfaction at all times and do whatever is necessary to support our customers
  • Handle incoming customer contacts (via telephone and e-mail), log call details onto call tracking systems and perform call follow ups according to procedures
  • Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures
  • Ensure correct presentation of the customer's corporate and brand images in all interactions
  • Handle incoming customer contacts through social media (Facebook, twitter)
  • Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service
  • Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-
  • actively find solutions in cooperation with the company

  • Enrich and localize the knowledge database from new incoming contacts
  • Expert and professional user in any social media platform
  • Requirements

  • Native in English
  • Fluent in French
  • Team player
  • Active listening skills
  • Supportive person
  • Outgoing and open minded
  • Very good written skills
  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age,

    disability, ethnic, marital status, gender, nationality, ideology, politic, race,religion and sexual orientation.

    What we offer

  • Full time, night shift : 5 pm to 2 am, Monday to Friday
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