We are looking for a Finnish speaker to join our client in Barcelona, within customer support!
As a Customer Support Agent, you will play a crucial role in an important new partnership between our client and a known documentary production company that now also has a streaming service, by assisting customers with their questions and inquiries related to the product and service and ensuring excellent customer relationship management at every interaction.
The department is rigged for growth in 2021, which offers a wide range of opportunities for internal promotions and career development for the right candidates.
Receive and handle Finnish-speaking customer requests by phone, email, and chat
Function as an ambassador for the streaming service
Collection and maintenance of customer data
Clarification of customer inquiries regarding service, subscription, payment, and technical requirements
Work on requests and comments via the streaming service's media channels
Complete Finnish language fluency on a native speaker level
Experience in customer service, communications, or similar roles
Good knowledge of current social media channels (Facebook, Twitter, etc.)
Passion for community management and digital affinity
Excellent communication & interpersonal skills
The opportunity to work in sunny Barcelona, one of Europe’s most attractive cities
Highly competitive salary : €21’000 per annum (39h)
An ambitious company culture, encouraging internal promotions and professional development
International working environment