Managed Account Representative (MAR)
Madrid, Madrid,ES
hace 10 días

Position Responsibilities Requirements :

Provide support to BBVA Middle and Back Office staff who use RIMS, including Next Gen Spanish clearing component. Includes Functional and Technical Support.

The position requires someone to work onsite in BBVA offices in Madrid, as part of team of MARs. The responsibilities are :

  • Receive and respond to issues and questions from BBVA
  • Receive and respond to automatic alerts from BBVA monitoring
  • Understand the request from user perspective, including impact on BBVA business
  • Keep BBVA informed on progress for issue and questions that you own
  • Prioritise work appropriately and with agreement of BBVA and / or local team lead
  • Investigate and where possible resolve issues in RIMS and Next Gen, including : Operational / Functional issues (eg not able to allocate)Infrastructure / Technical issues (eg performance)Work with BBVA users, administrators, and other teams as required to resolve issuesAnalyse logs and data to understand issue cause and solutionUse technical tools (eg SQL, Linux, MQ) as required to analyse issuesWork effectively with BBVA teams to ensure timely resolutions and answersWork effectively with FIS colleagues to ensure timely resolutions and answersKeep issues tracking system(s) updated to reflect statusDevelop scripts or utilities : To prevent issues recurringTo provide quicker resolutionsAs requested by BBVA and scheduled by local team lead (eg for data loading)Install RIMS and Next Gen patchesShift work including some nights as requested (additional payments for night shift)Weekend work or bank holiday work as requested (additional payments)
  • Skills :

  • Strong technical skills (eg Linux, Oracle, Couchbase, Docker, Tomcat, SQL, MQ, XML, FIX)
  • Ability to work under pressure
  • Ability to work to defined procedures
  • Ability to learn (business and technical skills)
  • Good client facing skills
  • Strong spoken and written English
  • Desirable Skills :

  • Experience supporting enterprise systems in a technical environment desirable
  • Experience working with RIMS and / or Next Gen desirable
  • Experience working in support role in a middle or back office in banking environment
  • Spanish
  • With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.

    We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.

    Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

    The EEO is the Law poster is available and

    For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.

    However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

    All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    As part of the selection process this role may require an assessment to determine suitability

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

    FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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