Client Assistant
INDIE CAMPERS
Bilbao
hace 22 horas

The Client Assistant will be the direct point of contact for Indie Campers with our clients, providing world-class customer service.

Main tasks :

  • Direct contact with the clients, providing world-class customer service;
  • Receive and deliver the campervans (check-ins and check-outs);
  • Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions;
  • Maintain updated information on van availability, reservations and guest communications;
  • Perform all the supportive functions in order to make sure operations run smoothly, including picking up guests from / to the airport and prepare vans;
  • Verify and prepare vans before each booking;
  • Performing inspections and keeping complete, accurate records of the vehicle’s condition.
  • Requirements :

  • Relevant Experience in Hospitality or Customer Service Position;
  • Degree in Tourism or Hospitality (plus);
  • Fluent in English and language of the location you're applying for (mandatory);
  • Valid Driver's license and confidence to drive a campervan (mandatory);
  • International Study or Work Experience (plus);
  • Outgoing and friendly with a gregarious personality and a natural talent for customer service;
  • Excellent communication and people skills;
  • Dynamic and proactive approach;
  • Problem Solver : Flexibility and availability for last minute challenges and ability to focus on customer satisfaction;
  • Responsible, organized and capacity for critical reflection
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