The Client Assistant will be the direct point of contact for Indie Campers with our clients, providing world-class customer service.
Main tasks :
Direct contact with the clients, providing world-class customer service;
Receive and deliver the campervans (check-ins and check-outs);
Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions;
Maintain updated information on van availability, reservations and guest communications;
Perform all the supportive functions in order to make sure operations run smoothly, including picking up guests from / to the airport and prepare vans;
Verify and prepare vans before each booking;
Performing inspections and keeping complete, accurate records of the vehicle’s condition.
Relevant Experience in Hospitality or Customer Service Position;
Degree in Tourism or Hospitality (plus);
Fluent in English and language of the location you're applying for (mandatory);
Valid Driver's license and confidence to drive a campervan (mandatory);
International Study or Work Experience (plus);
Outgoing and friendly with a gregarious personality and a natural talent for customer service;
Excellent communication and people skills;
Dynamic and proactive approach;
Problem Solver : Flexibility and availability for last minute challenges and ability to focus on customer satisfaction;
Responsible, organized and capacity for critical reflection
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