CUSTOMER CARE – TRAVEL AGENT (Berlin or Barcelona)
Spoton Connections
Barcelona, Catalonia, Spain
hace 2 días
source : JobsFactor

We are looking for hands-on individuals who love working with people; we hire empathetic people who get a deep satisfaction only when a Customer is happy and returns once and again.

As a Customer Care Travel Agent, you will have the chance to learn everything you want from the Travel Sector, specialise in this industry, develop your career and be part of a strategic team.

You will have excellent communication, relationship, and problem-navigation skills. You are someone who acts proactively to address clients’ needs in any environment, with the ability to support them when managing the booking process end-to-end, ensuring high customer satisfaction and always maintaining our existing company-client relationships at a 7 Star satisfaction standard.

Responsibilities :

  • Master Customer Care - simple.
  • Tasks as a Travel Consultant.
  • Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests.
  • Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
  • Addressing, preempting and solving problems - we want you to tell us and the client what might happen before it does.
  • Stay up-to-date with new features and product launches - there are lots so be prepared for some serious innovation!
  • Help define and establish best practices together with the rest of the team in sales, operations and customer care.
  • Come to us with innovative ideas to increase sales and improve customer experience.
  • Adapt fast to changes and contribute to making things happen in a smooth way : we are a growing start-up!
  • Requirements :

  • Native level of German and fluent level of English
  • Shift Flexibility. We compensate well but this is not a 9-5 role!
  • Superb English, spoken and written - We are a Spanish company but we operate in English internally and with our clients.
  • 1 year of experience in Online Customer service, ideally within the Travel or Tourism industry.
  • Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client facing role.
  • What we always look for :

  • Independent and autonomous. You don’t need hand-holding to get things done. You deliver at your best out of trust as no one is there to control you.
  • Good prioritisation and focus skills as well as resourcefulness.
  • Empathy - understand what our clients are going through!
  • Smart, fast learner and tech savvy - know your way around Windows or Mac and phone.
  • Extrovert, make connections quickly - enjoy social interactions, especially by phone, chat and email, and can create long-lasting connections very easily.
  • Winner who is able to adapt to constant changes with a positive mindset - working for a start up is fun but it’s also a commitment!
  • You are used and open to get and give constructive feedback.
  • You want to learn - we have an amazing management team!
  • On top of that, you will only be the right candidate if you are :

  • Honest, open and trustworthy : your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
  • Focused and determined : You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
  • You LOVE TRAVEL! What do we offer?
  • Competitive compensation + additional compensation for the night shifts and weekends.
  • Full training, on-going coaching and TRUE development opportunity
  • Daily coffee and beverages, fresh fruit and other breakfast stuff provided.
  • Permanent contract with 6 months probation period.
  • A fun, fast-paced experience that will allow you to grow as a professional
  • Possibility to choose between Ticket transport OR gym membership
  • Free online Spanish classes (technically we are a Spanish company, so you can get to learn Spanish if you want to!)
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