Customer Representative - German market
Webhelp Spain
Barcelona, Cataluña, Spain
hace 10 horas
source : Top Language Jobs

For one of our clients, a uniquely inventive, technology-driven enterprise focused on the development of high-performance textiles, Webhelp Spain is looking for friendly and outgoing individuals, service minded and eager to support other people.

Moreover, our future employees need to have an optimistic attitude ready to go the extra mile to provide excellent customer service support.

Contact Management

  • Always provide first class customer satisfaction and do whatever is necessary to support our B2B partners following the provided guidelines.
  • Handle incoming B2B contacts, log contact details onto customer tracking systems and perform follow ups according to procedures.
  • Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto customer tracking system according to procedures.
  • Ensure correct presentation of the Client's corporate and brand identity in all interactions.
  • Knowledge Management

  • Attend all trainings to prove expertise and understanding of all topics relevant to the service.
  • Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the Client if not within WEBHELP's guidelines
  • Enrich and localize the knowledge database from new incoming contacts
  • We offer :

  • Full-time (39 hours / week) position
  • Salary : 17.700 Euros gross / year + up to 2.500 Euros gross / year in bonus
  • Working hours : Monday to Friday, from 09.00 to 18.00
  • Work location : Barcelona center
  • Career opportunities.
  • Opportunity to join our international team.
  • Language Skills

  • German native level speaker
  • Fluent in English or Spanish
  • Soft Skills :

  • Self-motivated
  • Team player
  • Active listening / comprehension skills
  • Supportive person
  • Outgoing and open minded
  • Very good written skills
  • Customer-focused attitude
  • Goal oriented attitude
  • Time management skills
  • Minimum knowledge Office pack + Keyboarding skills
  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

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