For one of our clients, a uniquely inventive, technology-driven enterprise focused on the development of high-performance textiles, Webhelp Spain is looking for friendly and outgoing individuals, service minded and eager to support other people.
Moreover, our future employees need to have an optimistic attitude ready to go the extra mile to provide excellent customer service support.
Always provide first class customer satisfaction and do whatever is necessary to support our B2B partners following the provided guidelines.
Handle incoming B2B contacts, log contact details onto customer tracking systems and perform follow ups according to procedures.
Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto customer tracking system according to procedures.
Ensure correct presentation of the Client's corporate and brand identity in all interactions.
Attend all trainings to prove expertise and understanding of all topics relevant to the service.
Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the Client if not within WEBHELP's guidelines
Enrich and localize the knowledge database from new incoming contacts
We offer :
Full-time (39 hours / week) position
Salary : 17.700 Euros gross / year + up to 2.500 Euros gross / year in bonus
Working hours : Monday to Friday, from 09.00 to 18.00
Work location : Barcelona center
Opportunity to join our international team.
German native level speaker
Fluent in English or Spanish
Soft Skills :
Active listening / comprehension skills
Outgoing and open minded
Very good written skills
Goal oriented attitude
Time management skills
Minimum knowledge Office pack + Keyboarding skills
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.