Norwegian, Customer Service Representative
Bosch España
Barcelona, CT, es
hace 2 días

Job Description

At Bosch Service Solutions, We have extensive expertise acquired over many decades as a leading player in the automotive sector.

We offer differentiating services in this environment for the maximum convenience and safety of our customers.

As a Technical Support Agent for SOLVE your mission will be to to offer premium and advanced L1 technical support to connected Drive digital services.

Your daily functions might include :

  • Manage service Subscriptions (New subscription, subscriptions information, update products and services, etc).
  • Billing (Change payment method, billing incidence, invoicing and other billing related issues).
  • Update personal information. (Transfer services when vehicle is sold).
  • Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles and other complex resources.
  • Follow up and ensure customer satisfaction.
  • Document and report every case. Follow quality standards and procedures.
  • Manage claims, suggestions, and hearing customer’s feedback on the product.
  • Ensure quick solutions in an efficient way respecting SLAs.
  • Routinely communicate accurate delivery information, and promptly update customers when changes occur.
  • Minimum Requirements

  • Good communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.
  • Technical background, used to work with IT tools.
  • Fluency in Norwegian (C2 Level). Fluency in English (C1 Level) is also required.
  • Previous experience on customer service, offering technical support on a multichannel platform. Used to work on a high quality environment, following standards and procedures.
  • Advanced user in office tools like MS Office
  • Able to handle stressful situations.
  • Teamwork spirit. Organized. Curious and hunger to learn more.
  • Critical and analytical Thinking.
  • Positive will-do attitude
  • Excellent communication skills, both oral and written.
  • Additional Information

    What we offer· Be a part of our international network and profit from the diverse opportunities of a global employer : Training and internal growth opportunities.

  • A full time job, long-term contract. (Obra y Servicio)
  • Bosch employees profit from various discounts including Power Tools and Home Appliances.
  • Our working environment is fun, rewarding and offers room for creativity.
  • Work five days per week, 39 hours per week, Monday to Friday.
  • 1593€ Gross per Month (Including Languade Adders and non-fixed bonus and Sunday pluses).
  • Impress us with your competence, personality, and commitment, and you'll be able to set out on a new career path. It is your expertise, commitment, and experience which makes our services "Invented for life" and sparks enthusiasm in our customers.

    Discover new directions and apply now

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