Technical Project Manager, Professional Services
Madrid, Madrid, Spain
hace 17 horas

About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve.

We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, Bangalore, London, Melbourne, and Tokyo.

Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork.

From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.

Visit us at Please follow us on and Twitter.

About the position :

Netskope’s Global Customer Experience team is continuing to grow its project management practice. This role reports into Netskope’s Customer Experience Professional Services team.

Responsibilities include :

  • Drive project kick-off activities : internal meetings, statement of work creation, project plan documentation for top-tier, high profile customers.
  • Act as an escalation path for implementation projects to reset and clarify expectations.
  • Oversee Netskope's customer installation engagements from a technical project management capacity.
  • Schedule and oversee assignments, report on risks, issues, and accomplishments.
  • Build strong relationships with customers, partners, and internal Netskope team members.
  • Provide regular project updates to customers and Netskope leadership.
  • Manage internal customer-related processes regarding scheduling, finance, and resource management.
  • Job Requirements :

  • 6-8 years Project Management experience in services business or team.
  • Prior experience with Customer Success and / or Professional Services solutions, including Financial Force and Gainsight.
  • Experience with resource management.
  • Experience with project planning software, plus Smartsheet.
  • Excellent interpersonal verbal and written communication skills.
  • Ability to self-manage - the team is globally distributed.
  • Practical knowledge within the network security and / or SaaS industry.
  • Proficient skills presenting complex schedules and tracking.
  • The voice of calm in the chaos and ability to thrive with competing priorities.
  • Preferences :

  • Technical experience implementing network security and / or SaaS-based solutions.
  • Professional Services or Customer Success experience.
  • Successful track record working with Fortune 500 companies.
  • Successful track record working within a successful startup(s).
  • Education :

  • Bachelor's Degree
  • LI-NN1

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