Service Engineer L2 with French
Wallbox
Barcelona, Catalonia, Spain
hace 4 días

Description

Wallbox is a global company, dedicated to changing the way the world uses energy in the electric vehicle industry. We create smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger.

Wallbox offers a complete portfolio of charging and energy management solutions for residential and semi-public use in more than 60 countries and soon will begin commercializing public charging solutions as well.

Founded in 2015, with headquarters in Barcelona, our mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow.

Our talent has no borders - we welcome over 600 Wallboxers from over 35 nationalities in Europe, Asia, and the Americas.

Ready to change the world with us?

About the role :

The Service engineer core task is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners.

  • PLEASE NOTE : 6 months temporary contract with the option to become permanent after this period
  • You will :

  • Monitoring service team ticket, L1 support and advise
  • Share best practices and coach the team
  • Constant improvement and maintaining of the internal system
  • Identify locks that require follow-up or investigation
  • Develop interdepartmental communication ways
  • Ensure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and cost-effective IT support
  • Direct the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient services
  • Product and process training, support with L1 onboarding
  • Support key account partners on a daily basis
  • Working shift : Monday - Friday, 08.00 - 22.00Weekends : 1 weekend off per month guaranteed, we will always try more but this will be based on demand
  • Requirements

  • Engineer or similar technical profiles
  • IT knowledge. Remote operations, Wifi, Bluetooth
  • Embedded systems knowledge. Able to connect remotely to them and get the system locks
  • Analytic vision
  • Ticketing and reporting systems knowledge, Salesforce, Jira,...
  • Incident Management
  • ITIL certification will be assessed positively
  • Excellent interpersonal skills
  • Good practice management for quality of service delivery
  • Availability to travel based on business needs
  • Experience dealing with clients
  • High level of English and French
  • Other languages is a plus
  • Benefits

  • 6 months temporary contract with the option to become permanent after this period
  • 100% company paid private medical insurance, including dental coverage, after one month
  • Attractive compensation package
  • Flexible working hours
  • Friday afternoons off
  • Opportunity to advance your payroll (under request)
  • Unlimited coffee & beverages
  • Language classes (English & Spanish)
  • Sports channel, which offers online classes until our gym is opened
  • Monthly All Hands & other team events
  • Brand new canteen with a variety of breakfast and lunch dishes, everyday, for a discounted price
  • Brand new offices in Zona Franca
  • Over 20 different nationalities
  • No suits! Unless its Carnival or Halloween
  • Please submit CV in English

  • At Wallbox, were committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
  • We strive to be a more equal opportunity workplace.

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