Wallbox is a global company, dedicated to changing the way the world uses energy in the electric vehicle industry. We create smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger.
Wallbox offers a complete portfolio of charging and energy management solutions for residential and semi-public use in more than 60 countries and soon will begin commercializing public charging solutions as well.
Founded in 2015, with headquarters in Barcelona, our mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow.
Our talent has no borders - we welcome over 600 Wallboxers from over 35 nationalities in Europe, Asia, and the Americas.
Ready to change the world with us?
About the role :
The Service engineer core task is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners.
PLEASE NOTE : 6 months temporary contract with the option to become permanent after this period
You will :
Monitoring service team ticket, L1 support and advise
Share best practices and coach the team
Constant improvement and maintaining of the internal system
Identify locks that require follow-up or investigation
Develop interdepartmental communication ways
Ensure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and cost-effective IT support
Direct the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient services
Product and process training, support with L1 onboarding
Support key account partners on a daily basis
Working shift : Monday - Friday, 08.00 - 22.00Weekends : 1 weekend off per month guaranteed, we will always try more but this will be based on demand
Engineer or similar technical profiles
IT knowledge. Remote operations, Wifi, Bluetooth
Embedded systems knowledge. Able to connect remotely to them and get the system locks
Ticketing and reporting systems knowledge, Salesforce, Jira,...
ITIL certification will be assessed positively
Excellent interpersonal skills
Good practice management for quality of service delivery
Availability to travel based on business needs
Experience dealing with clients
High level of English and French
Other languages is a plus
6 months temporary contract with the option to become permanent after this period
100% company paid private medical insurance, including dental coverage, after one month
Attractive compensation package
Flexible working hours
Friday afternoons off
Opportunity to advance your payroll (under request)
Unlimited coffee & beverages
Language classes (English & Spanish)
Sports channel, which offers online classes until our gym is opened
Monthly All Hands & other team events
Brand new canteen with a variety of breakfast and lunch dishes, everyday, for a discounted price
Brand new offices in Zona Franca
Over 20 different nationalities
No suits! Unless its Carnival or Halloween
Please submit CV in English
At Wallbox, were committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
We strive to be a more equal opportunity workplace.