Trust & Safety Representative
Page Personnel
Madrid, ES
hace 1 día

Acerca de nuestro cliente

Importante empresa sector Internet

Descripción de la oferta

  • Work fraud queues for global transactions and make real time determination on validity of each order in manual review.
  • Contacting customers in an effort to verify activity and mitigate loss. Responsible for emails and service requests, as well as other fraud processing items on a daily basis.
  • Effectively identify problems and issues by performing relevant research using the appropriate tools.
  • Analyze account history and trends to take appropriate action on accounts.
  • Communicate effectively and concisely with all applicable parties in pursuit of resolution of cases in written form (when required) without spelling or grammatical errors and verbally interacting (when required) on a professional, mature level even in adverse situations.
  • Review StubHub customer accounts to determine the legitimacy of the account and account holder, and any associated risk.
  • Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity.
  • Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential queue changes.
  • Perform related duties as assigned.
  • Perfil buscado (h / m)

  • Fluent in both English and Spanish.
  • A self-starter and well organised individual capable of dealing with a start-up environment.
  • Customer centric and a strong communicator that is comfortable contacting customers by phone and emailBasic Qualifications
  • Understanding or interest of ecommerce
  • Basic knowledge and understanding of know your customer principles and practices
  • Interest in music, sports or theatre events - a passion for the industry that serves our fans."
  • Qué ofrecemos

  • Tipo de contrato - por circunstancias de la producción (6 months ) - Salario : 20.460€16.500 bruto anualPlus fin de semana : 165€ / mes Plus nocturnidad : 165€ / mes- 2 posiciones con horarios distintos : De viernes a martes de 22 : 00 a 7 : 00 De sábado a miércoles 22 : 00 a 7 : 00
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