Customer Support - Danish Market
Webhelp Spain
Málaga, Andalucía, Spain
hace 4 días
source : Top Language Jobs


Technical Support Advisor


The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals.

He / she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.

Main Tasks

  • In a correct, customer friendly and efficient manner answer and / or solve complex technical questions or problems posed by customers via telephone or email.
  • Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
  • Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
  • Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
  • Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
  • Hours and Benefits

  • Shift : 39 hours / week from Monday to Friday 9 : 00 - 18 : 00
  • Salary : 18.400,00 Euros gross / year + up to 1.800,00 Euros gross / year in bonus
  • Permanent contract
  • Ongoing training
  • Diverse growth opportunities
  • Start date : Immediate
  • Holidays : 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
  • Requirements

  • Supports a minimum of two languages fluently both written and spoken
  • Enough understanding of the English language to follow training.
  • Preferably with a completed ICT training.
  • A strong technical affinity, experience in technical field is a plus
  • Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
  • A good understanding of the MS Office environment is essential.
  • Good telephone etiquette.
  • Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
  • Competencies

  • Service orientated
  • Accurate
  • Multitasking
  • Analytical
  • Communicative
  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

  • The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
  • Referencia


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