Global Client Admin Specialist
Madrid, ES
hace 5 días

About Majorel

At Majorel we design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.

We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners.

We serve customers across the world through our 69,000+ employees based in 35 countries in Europe, the Middle East, Africa, Americas and Asia in 60 languages.

We support customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

Majorel employees are differentiated by a particular kind of drive we are always driven to go further to do the best we can every single day.

We are relentless, resourceful, resilient, agile, energetic and focused and if you are too, we’ll provide you with an environment that will let you thrive.

Job summary

You will be part of a Global WFM team for a big Travel metasearch account, your main responsibilities will be to support with the WFM tool management centrally, support the sites and be the mediator between local and client requests, support with procedure contingency for existing and new sites.

Main responsibilities

  • Follow up of the WFM Cycle in the account
  • Participate to WFM projects
  • Coordinate local skilling adjustments with the client
  • Prepare reports for WFM relevant topics on regular and ad-hoc basis
  • Collects and extracts data from the systems (Client or Internal) and organizes the data structure.
  • Send reports periodically and punctually
  • Analyzes any generated report, to give associated alerts
  • WFM tool management centrally :
  • Administrates the WFM Tool (users rights and accesses)
  • Supports the users (technical and functional support, training support)
  • Participate in the tool upgrades and in its optimization and improvement
  • Does the administrative tasks related to the tool
  • Support with maintaining the procedure inventory
  • Competencies and professional background

  • Previous experience as an RTA or WFM specialist
  • Strong excel skills
  • Analytical skills and understanding of mathematics
  • Solutions and result oriented
  • Attention to detail and accuracy are critical
  • Good interpersonal skills and high self sufficiency
  • Proficiency in English language (C1-C2)
  • Knowledge of scheduling tools (TSQ, Aspect, Verint )
  • Team player, available and reliable
  • Process oriented
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