French-speaking Travel Counselor
CWT
Sevilla, ES
hace 4 días

French-speaking Travel Counselor-(220000TF)

As part of a virtual team in combination with local markets teams, the multi-language flexible consultant provides consultative customer support services to global clients assigned to this service configuration via multiple channels.

Main Responsibilities :

  • Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
  • Sells products that are of commercial value to CWT and contribute to CWT’s profitability; sells add on attachments (hotel, other);
  • upsells targeted areas of travel

  • Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
  • Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
  • Escalates more complex problems to more experienced staff
  • Assignments include both routine and non-routine work
  • Qualifications

  • High School diploma
  • Good travel industry knowledge
  • Skilled in GDS : Amadeus SellCo mandatory : including ATC, manual changes, Air (multiple destinations), car reservations,...multi GDS is a plus.
  • Skilled in other tools used by CWT (CXP, Power Hotel, Power express, Power Library) and booking processes
  • OBTs knowledge and differences between online vs offline processes
  • Strong verbal and written communication skills
  • Self-sufficient counselor, capable to find solutions for problems not previously raised.
  • Strong organization / time management skills and good attention to detail.
  • Aptitude to build relationships, develop trust and foster confidence.
  • Must demonstrate and maintain the highest level of professionalism anytime.
  • Team player across the whole markets. Intrapersonal skills.
  • Adaptability : different markets and customers as needed.
  • Experience

  • 2+ years of experience working in a customer service environment that includes 2+ year as a travel counselor
  • Languages

    For European Markets :

  • French minimum B2 / C1 level (verbal and written)
  • Fluent Spanish (verbal and written)
  • Ability to speak English is also desirable
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