PUSHTech.com is hiring a remote Customer Success Manager located in European Time Zone, bilingual Spanish & English, which will evaluate how customers utilize our products and services and identify areas for improvement to maximize retention.
Reporting to the Head of Customer Success.
Responsibilities of the role :
Analyze customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Evaluate and improve tutorials and other communication infrastructure.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Required Skills and Experience :
Previous experience working with CRMs and or Marketing platforms.
Bilingual Spanish and English.
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Demonstrate leadership qualities.
High computer literacy and ability to learn new software.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Salary and Benefits :
Rewarding career within a remote culture company.
Competitive remuneration, benefits and bonus packages.
Profit from working with a talented team of serial entrepreneurs and very talented colleagues.
Focused on the people who are part of the company and their quality of life.
Goal-oriented and Flexible.
Innovative and in continuous evolution.
Integrated by responsible and proactive people.