This role can be based in Barcelona, Gijon or UK)
Life at the Merkle
We have a fantastic training and mentoring programme in place to help you get up to speed with what we do, learn how everything works, and to prepare you to be an exceptional consultant
Our training programme includes formal training and certification which will be great value for the rest of your career
We will regularly evaluate your performance and adjust training needs as necessary
Provide user and technical support on marketing technology platforms like Adobe Campaign, Salesforce Marketing Cloud and Adobe Experience Platform.
Working with some of the world’s largest marketing brands on a daily basis by email and phone
Co-working with Merkle’s support teams around the globe in order to provide our support service
Working shifts and rotating with your colleagues to cover 8 am to 10 pm Monday to Friday (but never more than 8 working hours per person)
Occasional on-call work and very rarely weekend work underpinned by an agreed bonus plan where needed
Managing a ticketing system through tools like Jira and Workfront
Quality Assure peers’ work and generate strong and detailed documentation
What we are looking for
Excellent communication skills and level of English most of our clients’ preferred language
Being a people person there will be times where you will need to handle upset clients that want to know why X or Y is not working
Client focused attitude at Merkle we truly believe we are the best at what we do and we’d like our customers to think the same
Superb problem-solving skills finding root causes of issues and figuring out the best and most efficient way to solve them
Ability to explain difficult technical concepts to marketing focused people
Desire to support, teach, and learn from co-workers and clients.
Optional, but nice to have’ skills
Campaign management, CRM, and / or decisioning applications experience (Adobe, IBM Campaign, IBM Watson Campaign Automation, Salesforce Marketing Cloud, Pega etc.)
Object Oriented Programming (Java, C#, etc.)
Attractive and competitive salary.
Spanish / English lessons.
Free life and health insurance.
Career development through Merkle University and LinkedIn Learning.
Day off in your birthday
Reduced fee in Andjoy
2 volunteering days per annum
Flexible salary remuneration scheme
Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.
At the point of application, the candidate must have the legal right to work in Spain as we are unable to sponsor visas at this time.
As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.