Customer Service Associate Manager
Stryker
Alcobendas
hace 1 día

Job Description

Ensure that the area assigned in Customer Service Department works properly, developing the strategy, controlling high quality standars.

  • Coordinate performance and develop customer service employees assigned.
  • Coordinate day-to-day operations in customer service department.
  • Respond to customer service issues in a timely manner.
  • Create and implement effective customer service procedures, policies and standards.
  • Implement strategies to improve customer satisfaction.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Assess service statistics and ensure department KPI s accomplisment
  • International guidelines and projects implementation
  • Individual performance review
  • Ensure Stryker rules accomplishment within customer service team
  • Work as a team with the Customer Service Senior Manager
  • Work From Home : Not availableTravel Percentage : None

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