Customer Service Representative German native speaker
Fox Racing
El Prat de Llobregat, Catalonia, Spain
hace 2 días
source : Appcast

B2C Customer Assistant with GERMAN

Fox Racing is the global leader in motocross and mountain biking gear and apparel. We outfit the world’s best competitive athletes and enthusiasts with products that combine innovation and style, rooted in the brand's original competitive motocross spirit.

From moto gear to apparel and outerwear, everything we make is developed with the rider in mind.

Fox Head Europe partners with our dealers - from a motocross store near the MX track to a mountain bike dealer in the Alps - to deliver the products, in-store executions and brand stories that make Fox Racing the premium brand in store.

We take the holeshot with the best sales team in the industry : The FHE Sales team understands our riders, bike culture and Fox Racing products.

Our Sales competence and dealer mindset kick-starts and endures a focus on information, aspiration, and rapport to

accelerate the growth of Fox Racing.

Fox Head Europe is recruiting for the position of B2C Customer Assistant for the European websites of FOXRACING.COM

KEY TASKS AND RESPONSIBILITIES INCLUDE :

  • Deal with customer and sales queries quickly and effectively : manage incidents via phone and email maintaining
  • profitable customer relationships

  • Tracking and follow up of orders, liaising with the warehouse and shipping companies
  • Ensure smooth workflow for any operational order step (refusals, returns, damages, etc.)
  • Willing to go the extra mile to exceed customers' expectation
  • Proactive in sharing ideas to improve efficiency and customer satisfaction
  • Active team member, open to multi-tasking, always ready to support and contribute to the evolution of a fast-growing
  • department

    MINIMUM QUALIFICATIONS AND EXPERIENCE :

  • Previous B2C customer service experience is mandatory
  • Advanced knowledge of MS office (excel)
  • Experienced on Zendesk platform.
  • Experienced on back-office Operations system : SAP and Salesforce Cloud Commerce (Demandware) is a real plus
  • PERSONAL COMPETENCIES :

  • GERMAN as a native language & strong verbal and written communication skills in English. A third language is a real
  • plus (Spanish, French or Italian)

  • Proactive, problem-solver
  • Empathic and Service minded
  • Excellent organizational skills with the ability to handle multiple tasks simultaneously
  • JOIN US

    Fox Head Europe is a fast-growing company that continues to push limits, defy boundaries, and pursue continuous innovation.

    We offer an attractive compensation package, casual work environment, a diverse and inclusive culture, and a wide open atmosphere for professional development.

    No matter the location, or the role, every Fox employee shares the goal of making every ride a great one. If this sounds like you we invite you to join our team.

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