Program Manager Professional Services (Spanish or Portuguese speaking)
Madrid, Comunidad de Madrid, Spain
hace 2 días

Language : Spanish and / or Portuguese

Location : Flexible in Europe

The Program Manager is responsible for planning and managing complex customer projects and for ensuring the successful deployment of Fortinet products.

The role spans all customer-facing Fortinet functions and the Project Manager is Fortinet’s primary representative once the sale closes.

The Project Manager’s primary goal is to ensure we delight our customers with a technically sound, financially profitable, supportable implementation.

The Program Manager :

  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
  • Develops statements of work, WBS, and overall project
  • Identifies resources needed and assigns individual responsibilities
  • Manages day-to-day operational aspects of projects, including scope, schedule, budget and quality schedule.
  • Effectively applies Fortinet’s methodology and enforces project standards
  • Minimizes Fortinet’s exposure and risk on projects
  • Ensures project documents are complete, current, and stored appropriately
  • Works closely with all customer-facing Fortinet functions, including sales, operations,
  • order management, support to coordinate activities
  • Determines appropriate revenue recognition, ensures timely and accurate invoicing, and
  • Monitors receivables for project
  • Accurately forecasts revenue, profitability, margins, bill rates and utilization
  • Assures project legal documents are completed and signed
  • Facilitates team and client meetings effectively
  • Effectively communicates relevant project information to executive management
  • Resolves and / or escalates issues in a timely fashion
  • Understands how to communicate difficult / sensitive information tactfully
  • Requirements

  • Outstanding oral communication and presentation skills
  • Experience working with global enterprise, carrier and governmental customers
  • Strong familiarity with project management software, such as Microsoft Project
  • Demonstrated experience in personnel management
  • Experience at working both independently and in a team-oriented, collaborative environment
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
  • React to project adjustments and alterations promptly and efficiently Flexible during times of change
  • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
  • Excellent conflict resolution skills
  • Ability to bring project to successful completion through political sensitivity
  • Strong commitment and self-driven individual
  • Be able to travel as needed (Europe-wide)
  • Education :

    Bachelor’s Degree in technical or management discipline and / or extensive project management

    customer relationship management experience

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