Language : Spanish and / or Portuguese
Location : Flexible in Europe
The Program Manager is responsible for planning and managing complex customer projects and for ensuring the successful deployment of Fortinet products.
The role spans all customer-facing Fortinet functions and the Project Manager is Fortinet’s primary representative once the sale closes.
The Project Manager’s primary goal is to ensure we delight our customers with a technically sound, financially profitable, supportable implementation.
The Program Manager :
Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
Develops statements of work, WBS, and overall project
Identifies resources needed and assigns individual responsibilities
Manages day-to-day operational aspects of projects, including scope, schedule, budget and quality schedule.
Effectively applies Fortinet’s methodology and enforces project standards
Minimizes Fortinet’s exposure and risk on projects
Ensures project documents are complete, current, and stored appropriately
Works closely with all customer-facing Fortinet functions, including sales, operations,
order management, support to coordinate activities
Determines appropriate revenue recognition, ensures timely and accurate invoicing, and
Monitors receivables for project
Accurately forecasts revenue, profitability, margins, bill rates and utilization
Assures project legal documents are completed and signed
Facilitates team and client meetings effectively
Effectively communicates relevant project information to executive management
Resolves and / or escalates issues in a timely fashion
Understands how to communicate difficult / sensitive information tactfully
Outstanding oral communication and presentation skills
Experience working with global enterprise, carrier and governmental customers
Strong familiarity with project management software, such as Microsoft Project
Demonstrated experience in personnel management
Experience at working both independently and in a team-oriented, collaborative environment
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
React to project adjustments and alterations promptly and efficiently Flexible during times of change
Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines
Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
Excellent conflict resolution skills
Ability to bring project to successful completion through political sensitivity
Strong commitment and self-driven individual
Be able to travel as needed (Europe-wide)
Bachelor’s Degree in technical or management discipline and / or extensive project management
customer relationship management experience