The Distributed products team is accountable of the full lifecycle of the Infrastructure backend, OS and DB global products, including Patterns and the whole Ecosystem toolset (Monitoring, Patch / Conf Management, License Mngt, File Transfer, etc.
AXA GO needs to deliver to manage VM with the right level of QoS and Security, on Premise or in the Cloud (IaaS). Moving to the Cloud, Distributed Product is also accountable to migrate existing local Technical Services to Global solutions in the right target location in alignment with the Network and DC strategy while decommissioning former legacy.
The Transversal Service Owner is responsible for the End to End Quality of Service (QoS) and Transversal Products IPC for OS & Patterns / tools / Active Directory Global products, ensuring :
The TSO is responsible to secure the readiness of the services and platform, clearly reporting the status to PM and Execs, managing remediation plan where needed.
The TSO cooperates with Product Manager (PM) to secure that all the services setup are done before moving one GP to production mode : CTO validation, Security validation, DPO validation, Levels 1-2-3-4 readiness, platforms readiness, TOM readiness, GSC processes readiness, Costs & Revenues defined and secured.
The TSO is fully accountable to :
Keep the TOM up-to-date.
The TSO is fully accountable to :
The TSO cooperates with PM for securing TOM effectiveness at any GP evolution and at any new OpCo onboarding. Main focus on : Move to Run gates review, platform capacity, governance and communication flows update.
SPECIFIC ACTIVITIES & DOMAIN PREREQUISITES
1. Functional knowledges
Service management oriented with the accountability of Global Service Delivery responsibility for Backend Infrastructure (virtualization, compute & storage).
Representing the product as SPOC (Single Point of Contact) for operational impediments, any market related escalations to the product and QoS topic in relationships with GSC.
escalation point for ICP issues. Real experience in Project or Program Management but also in standardization, globalization and transformation to a product organization.
2. Management or leadership activities
Collaborate to the transformation of operational service to GSC. Ensure good coordination with Products Managers and Services Owners.
Responsible for KPI / SLA reports delivery
3. Impacts on teams, businesses or AXA GO
Foster global mindset inside the team but also within Product community. Foster an added-value customer service. Consider customer needs and reactions when evaluating effort and trade-off decisions.
Focus on providing a positive experience to customers. Ensure people skill evolution (product, standardization, globalization).
4. Technical proficiency
General knowledge in IT and Datacenter architectures, from infrastructure layer to middleware, web architecture, identity management, authentication and security principles.
Strong background in Agile methodology (Scrum or Kanban).
5. Stakeholder management
Ensure right relationships with Market, GSC and entities to ensure smooth end to end collaboration on service delivery of product including run (IPC) activities.
Profile : Experience :
Skills : Managerial :
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