Customer Success
Marfeel
Barcelona
hace 1 día

This is you :

  • At least 2 years of experience in a B2B SaaS environment
  • At least 2 years in a customer facing position, ideally customer success or account management.
  • Fluency in English.
  • Strong relationship and communication skills, both written and verbal.
  • Tech Savvy. We love technology and we must understand how it works and how it impacts our customers’ business.
  • You thrive in a fast-paced environment and are capable of delivering accuracy while adapting to constant change
  • Self-motivation and autonomy define who you are and how you work. You will be the owner of the customer and must be able to plan and execute your day and activities.
  • Solution-oriented mindset. You must identify customer issues and drive solutions rather than dwelling on problems.
  • You understand that the most important thing is to know what is really important. Prioritization and time management are key to succeed in this position.
  • Strategic thinking is second nature. You think, plan and execute in a strategic way, incorporating customers’, team and individual goals.
  • You are process-oriented which allows you to constantly deliver meaningful value to our customers and to the company.
  • Multi-tasking makes you feel alive and your highly effective organizational skills enable you to provide quick and valuable follow-
  • ups and feedback to our customers.

    We will be further impressed if :

  • You have knowledge and experience in the Ad Tech industry
  • You speak Spanish, French or any additional language
  • You have some knowledge of HTML5 and CSS
  • This will be you as part of the Marfeel team :

  • Working on an international, multicultural and talented team and enjoying our sunny terrace.
  • We have more than 30 nationalities so, you will not get lost in translation.
  • Flexible working-time.
  • Free commodities (coffee, tea, juices, etc).
  • Ping-pong, Mario Kart and foosball tournaments.
  • Free language and yoga classes.
  • Team building events!
  • Transport, restaurant and kindergarten tickets.
  • Training, books, all you need to feel the empowerment.
  • And, Referral Bonus if you bring other talented people like you.
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