Misión Como Customer Care Manager tu misión será resolver y asesorar a nuestros clientes en aspectos laborales. Objetivos Trabajar junto a tus compañero / as del equipo de Customer Success para asegurar la satisfacción de nuestros clientes.
Colaborar activamente a la mejora continua de la plataforma y servicios, aportando ideas y mejoras para el equipo de Producto.
Dar soporte técnico a la plataforma PayFit de los clientes. Capacidad de entender los Convenios Colectivos de nuestros clientes.
Comprender las necesidades del cliente e incluso anticiparse a ellas y gestionarlas con las herramientas disponibles. Perfil Estudios : Graduado en Relaciones laborales, Ciencias del trabajo, Derecho, Recursos Humanos y / o master relacionado.
Experiencia mínima : Entre 2-5 años.Conocimiento en Sistema Red , Siltra, Contrat , AEAT ( altas, bajas, partes médicos, seguros sociales, contratos de trabajo).
Conocimiento IRPF (modelos 111, 190) Te consideras una persona comprometida con la calidad del servicio y la atención al cliente.
Eres proactivo / a y te gusta dar una solución rápida y eficaz al cliente.Se valora el conocimiento de la plataforma Zendesk.
Tienes capacidad de aprendizaje rápido y constante.Tienes en cuenta la rigurosidad y metodologías en el trabajo, con fuerte atención al detalle.
Sabes trabajar de forma autónoma y con un gran sentido de las prioridades.Tienes ganas de trabajar en un ambiente dinámico y con cambios continuos.
Qué ofrecemos? Formar parte de un equipo dinámico e internacional y sumergirte en la atmósfera de una Startup innovadora y de rápido crecimiento!Remuneración atractiva Contrato indefinido Un gran espacio de trabajo con mesa de ping-pong y terraza Frutas, snacks, cafe y te, mesa de ping-pong, terraza y Nutella ️La posibilidad de visitar nuestras diversas oficinas (París, Berlín, Barcelona, Londres, etc.
Horario flexible y posibilidad de teletrabajo.(work from anywhere)️Ticket restaurante.Andjoy suscripción con tarifas especiales.
Cursos de idiomas. Seguro de salud privado (60% cubierto por PayFit).Un MacBook y todo el equipo necesario para lograr tus objetivos.
Experience sales scenarios and professional selling techniques.Sales Role Play. Participate in mock prospecting calls, discovery calls to identify customer opportunities, and closing sales calls...
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Misión Desde Payfit estamos buscando un estudiante en prácticas del área de Relaciones Laborales para formar parte del equipo de Customer Success en Payfit.Podrás formar parte del equipo...