Vendor Manager- Call Center con Francés e Inglés (H/M)
Page Personnel
Madrid, ES
hace 14 horas

Acerca de nuestro cliente

Multinational Insurance Company.

Descripción de la oferta

  • Own and keep current account plans for outsourced activity across all OSPs.-Effectively support the Operations Delivery Manager and Outsource supplier management team in the achievement of the overall operating plan.
  • Work with OSPs to drive contact center consistency and cultural alignment across Outsourced Contact Centers.-Develop strong working relationship with the data and marketing teams to ensure timely data supplies, and contingency plans in place where required.
  • Act as change lead for all new initiatives being launched within the outsource sites. Assess the impact of any planned changes.
  • Create and own a change control Process across the outsourced area.-Identify and analyze risks and prepare risk mitigation tactics.
  • Feed in to the central Paws risk register.-Ensure that the appropiate levels of controls exist to prevent control weakness in transaction compliance.

  • Develop a collaborative relationship with internal sales, marketing and services teams, ensuring new initiatives and plans are incorporated into operational delivery planning, forecasting and budgets.
  • Perfil buscado (h / m)

  • Strong influencing, relationship and collaborative working skills.-Good operational knowledge with good understanding of control processes.
  • Excellent oral and written communication on presentation.-Organized with flexible approach to work.-Ability to articulate ideas clearly.
  • Self-directed and focused on bottom line results.-Strong analytical and diagnostic skills & exceptional attention to detail.
  • Experience in Contact center technologies, call recording, etc.-English and French are a must.
  • Qué ofrecemos

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