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Multinational Insurance Company.
Descripción de la oferta
Own and keep current account plans for outsourced activity across all OSPs.-Effectively support the Operations Delivery Manager and Outsource supplier management team in the achievement of the overall operating plan.
Work with OSPs to drive contact center consistency and cultural alignment across Outsourced Contact Centers.-Develop strong working relationship with the data and marketing teams to ensure timely data supplies, and contingency plans in place where required.
Act as change lead for all new initiatives being launched within the outsource sites. Assess the impact of any planned changes.
Create and own a change control Process across the outsourced area.-Identify and analyze risks and prepare risk mitigation tactics.
Feed in to the central Paws risk register.-Ensure that the appropiate levels of controls exist to prevent control weakness in transaction compliance.
Develop a collaborative relationship with internal sales, marketing and services teams, ensuring new initiatives and plans are incorporated into operational delivery planning, forecasting and budgets.
Perfil buscado (h / m)
Strong influencing, relationship and collaborative working skills.-Good operational knowledge with good understanding of control processes.
Excellent oral and written communication on presentation.-Organized with flexible approach to work.-Ability to articulate ideas clearly.
Self-directed and focused on bottom line results.-Strong analytical and diagnostic skills & exceptional attention to detail.
Experience in Contact center technologies, call recording, etc.-English and French are a must.
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