To provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
Maintain CBRE notice boards on site (including QHSE).
Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Logbooks, Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.
Manage CAFM system as key user on site including PPM records, reactives and reporting.
Review Subcontractor performance and feedback through appropriate systems (e.g. Ariba)
Actively identify / implement innovation across the contract to enhance performance and continue to meet client expectations.
People & Development
Promote and maintain CBRE culture throughout teams.
Monitor and maintain the attendance planner.
Collate and process timesheets and expenses weekly.
Maintain people records such as new starters, leavers and any changes in staff.
Communicate effectively and build / maintain relationships at all levels with internal and external customersanswer calls and emails in a professional and timely manner.
Attend and participate in any relevant training courses.
Attend regular role specific meetings in order to share best practice.
Attend and actively participate in monthly Contract Review meetings.
Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.
Create monthly Customer Report with Contract Manager.
Ensure use of Preferred Suppliers is maximised and best practice better buying is in place.
Ensure CBRE systems are in use and kept updated.
Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which are chargeable.
Ensure integrity of financial transactions for contract.
Attend and actively participate in weekly finance meeting with contract manager / subcontractors.
Create / raise Extra Works jobs.
Create accurate POs in a timely manner.
Regularly review and process supplier invoices.
Raise sales invoices (complete billing) in line with company deadlines at the correct margin.
Run and review P&Ls Monthly and influence P&L result.
Run and review WIP reports at least weekly.
Run open purchase order report weekly and review all open orders.
Run and review Debt report weekly.
Top 6 Behaviours
Organised (and ability to plan)
Works in a structured way. Thinks ahead to prioritise workload.
Works in a clear and consistent manner.
Attention to detail
Thorough in carrying out a task, with a high degree of accuracy.
Confident and effective in putting across point of view to others.
Does not let issues go; follows up on issues through to resolution.
Customer and team focus
Puts customer and team needs first; always considers impact of actions on customer and team.
Use of an ERP systemDBasic facility in mathsEBasic facility in EnglishECustomer service experienceEUse of MS OfficeWordExcelPowerPointAccessVisioOutlook
ECAFM systemsE / D (Depending on specific role)D Desirable; E Essential