Contract Support
CBRE
España
hace 6 días

Role statement

To provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business.

Quality

  • Maintain CBRE notice boards on site (including QHSE).
  • Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Logbooks, Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.
  • Manage CAFM system as key user on site including PPM records, reactives and reporting.
  • Review Subcontractor performance and feedback through appropriate systems (e.g. Ariba)
  • Actively identify / implement innovation across the contract to enhance performance and continue to meet client expectations.
  • People & Development
  • Promote and maintain CBRE culture throughout teams.
  • Monitor and maintain the attendance planner.
  • Collate and process timesheets and expenses weekly.
  • Maintain people records such as new starters, leavers and any changes in staff.
  • Communicate effectively and build / maintain relationships at all levels with internal and external customersanswer calls and emails in a professional and timely manner.
  • Attend and participate in any relevant training courses.
  • Attend regular role specific meetings in order to share best practice.
  • Contract
  • Attend and actively participate in monthly Contract Review meetings.
  • Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.
  • Create monthly Customer Report with Contract Manager.
  • Ensure use of Preferred Suppliers is maximised and best practice better buying is in place.
  • Ensure CBRE systems are in use and kept updated.
  • Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which are chargeable.
  • Finance
  • Ensure integrity of financial transactions for contract.
  • Attend and actively participate in weekly finance meeting with contract manager / subcontractors.
  • Create / raise Extra Works jobs.
  • Create accurate POs in a timely manner.
  • Regularly review and process supplier invoices.
  • Raise sales invoices (complete billing) in line with company deadlines at the correct margin.
  • Run and review P&Ls Monthly and influence P&L result.
  • Run and review WIP reports at least weekly.
  • Run open purchase order report weekly and review all open orders.
  • Run and review Debt report weekly.
  • Person Specification
  • Top 6 Behaviours

    Organised (and ability to plan)

    Works in a structured way. Thinks ahead to prioritise workload.

    Logical

    Works in a clear and consistent manner.

    Attention to detail

    Thorough in carrying out a task, with a high degree of accuracy.

    Assertiveness

    Confident and effective in putting across point of view to others.

    Persistence

    Does not let issues go; follows up on issues through to resolution.

    Customer and team focus

    Puts customer and team needs first; always considers impact of actions on customer and team.

    Technical Skills

    Use of an ERP systemDBasic facility in mathsEBasic facility in EnglishECustomer service experienceEUse of MS OfficeWordExcelPowerPointAccessVisioOutlook

    ECAFM systemsE / D (Depending on specific role)D Desirable; E Essential

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