SPANISH OPERATION MANAGER
Magic Mondayz Ltd
Ceuta, Ceuta, Spain
hace 1 día
source : JobsFactor

One of the fastest growing iGaming companies is looking to hire a Spanish Operation manager, the Operation center will be based in either Ceuta or Melilla.

Responsibilities

  • Develop, supervise and maintain a high-performance Operation centre, including recruitment, training and establish exceptional workflow processes
  • Effectively manage team performance and workload related to Customer Support and Risk / Compliance responsibilities as :
  • o Troubleshooting, assisting and handling customer enquiries whether related to product information, complaints or general information requests in a timely manner

    o Ensuring customers enquiries are handled in accordance with the company high service standards

    o Conduct KYC verifications and daily risk processes to identify, manage and report suspicious / fraudulent activity

    o Ensure the staff is up-to-date with the company policies, procedures and regulatory license requirements

  • Monitor the Operation functional KPIs, analyze daily the service delivered to customers and provide periodic reporting to the respective higher management stakeholders
  • Skills and Capabilities

  • Minimum 3-5 years of Operation / Customer Service Management experience in eCommerce / iGaming sectors, working in the Spanish market.
  • High advantage for iGaming Experience.

  • Understanding of customer relationship management theory and practice
  • Excellent communication skills, written and verbal English and Spanish (Mandatory), highly organized and methodical, with excellent attention to details
  • Excellent organizational, management and individual productivity skills
  • Ability to function as a self-starter with an emphasis on getting things done
  • Must be able to work under pressure in fast paced environment
  • Ability to problem solve and adapt to changing business requirements
  • Experience in recruitment and training
  • Strong interpersonal skills with the ability to build relationships across
  • Departments and remote offices

  • A devoted person that inspires to excel and achieve all goals and objectives
  • Extensive knowledge of MS Office tools and past experience with various CRM Tools
  • Benefits

  • Excellent work environment
  • Attractive remuneration package depending on experience and qualifications
  • Annual Bonus
  • Possibilities for internal growth
  • Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación