Magic Mondayz Ltd
Ceuta, Ceuta, Spain
hace 1 día
source : JobsFactor

One of the fastest growing iGaming companies is looking to hire a Spanish Operation manager, the Operation center will be based in either Ceuta or Melilla.


  • Develop, supervise and maintain a high-performance Operation centre, including recruitment, training and establish exceptional workflow processes
  • Effectively manage team performance and workload related to Customer Support and Risk / Compliance responsibilities as :
  • o Troubleshooting, assisting and handling customer enquiries whether related to product information, complaints or general information requests in a timely manner

    o Ensuring customers enquiries are handled in accordance with the company high service standards

    o Conduct KYC verifications and daily risk processes to identify, manage and report suspicious / fraudulent activity

    o Ensure the staff is up-to-date with the company policies, procedures and regulatory license requirements

  • Monitor the Operation functional KPIs, analyze daily the service delivered to customers and provide periodic reporting to the respective higher management stakeholders
  • Skills and Capabilities

  • Minimum 3-5 years of Operation / Customer Service Management experience in eCommerce / iGaming sectors, working in the Spanish market.
  • High advantage for iGaming Experience.

  • Understanding of customer relationship management theory and practice
  • Excellent communication skills, written and verbal English and Spanish (Mandatory), highly organized and methodical, with excellent attention to details
  • Excellent organizational, management and individual productivity skills
  • Ability to function as a self-starter with an emphasis on getting things done
  • Must be able to work under pressure in fast paced environment
  • Ability to problem solve and adapt to changing business requirements
  • Experience in recruitment and training
  • Strong interpersonal skills with the ability to build relationships across
  • Departments and remote offices

  • A devoted person that inspires to excel and achieve all goals and objectives
  • Extensive knowledge of MS Office tools and past experience with various CRM Tools
  • Benefits

  • Excellent work environment
  • Attractive remuneration package depending on experience and qualifications
  • Annual Bonus
  • Possibilities for internal growth
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