IT Operations & Service Manager
Zurich
Barcelona, Catalonia, Spain
hace 1 día

Who we are

Zurich islaunching a new digital initiative in Spain and is therefore looking to put adynamic and innovative team of insurance and technology experts together.

The goalis to offer to the Spanish clients a complete new digital insurance experience.

Theinitiative will operate with a very lean hierarchy and fast decision processesand will offer candidates a unique chance to be part of a highly innovativejourney.

Our opportunity

IT Operations & ServiceManager

If you are a highly-motivated self-drivenindividual with a genuine interest in technology and a passion to delivercutting-

edge products for insurance, we have the perfect job for you! You willlead the technology innovation agenda and develop new digital solutions forDirect Business as IT Operations &IT Service Manager.

We are looking for an accomplished professionalwho possesses a passion for pushing operational excellence and 100% focus oncustomer satisfaction and will work with the team of talented engineers todesign and develop the next generation of digital direct business

Your role As the IT Operations & Service Manager your main responsibilities will involve

You willtake a key role in insurance digital transformation and bring customer satisfactionto next level in a Digital world.

Maintain the operational integrity of the technologies and services byperformance monitoring, tracking, and coordination of IT Operations aligned with the CTO

Manage the Operations team in routine system operations, maintenance, anddiagnostic tests to identify and isolate service faults by performing thefollowing main duties :

Monitor service delivery performance metrics and liaise with managers andcustomers to ensure that service level agreements are maintained.

Responsible for using Ticketing platform for the development of incidentmanagement plans, communication plans, emergency system outage notifications,and deployment and implementation of continuity of operations plans.

Investigate operational needs and problems, and opportunities, contributingto the recommendation of improvements in automated and non-

automated componentsof new or changed processes and organization.

Accountable jointly with the CTO for ensuring full regulatory complianceand legal requirements Identification of any potential risk issues from IT andnon IT.

Support input for financial management within service offering (costcontrol, negotiations, purchasing)

  • Assist in defining acceptance tests for these recommendations.
  • Responsible for the OTS Incident and Problem Management processes bydocumenting, citing, and relating incidents and incident trends to avoid futureservice interruptions.

    Your Skills and Experience As the IT Operations & Service Manager your skills and qualifications will ideally include :

  • Master degree in engineering field (Computers, Telecommunications etc)
  • Successful track record in delivering digital solutions in complexenvironments

    handling IT support escalations and providing white-glove support inprevious roles.

  • Requires experience with project management principles and methodologies.
  • Experience developing, maintaining, and forecasting IT budgets and softwarespend analysis

  • Ability to communicate with, manage, and oversee IT vendor relationships.
  • Excellent customer service skills, including written and verbalcommunication skills.

  • Experience with ServiceNow ITSM Solution or other similar solutions.
  • Experience building and managing high performing, cross-functional teams
  • Entrepreneurial mindset and appetite to learn
  • Proficiency in written and spoken English is a must, any additionallanguages is a strong plus

    Niceto have

  • Business Development Experience
  • Experience with lean methodologies
  • Understanding and knowledge of insurance
  • ITILv3 Foundation or higher certification strongly encouraged.
  • Onsite / offshore and outsourcing experience
  • Agile Development Methodologies and tools (Jira, Confluence, Trello, etc.)
  • Additional Information

    Primarywork location is a start-up accelerator environment in Barcelona. Someinternational travel is expected in this role, mainly within Europe.

    You canapply by clicking on the button Apply online

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