Job Title : EMEA, 2nd Level Technical Support Specialist - GIRMS (Delta V, EA / TCEA, Gas Bench, GCC / TC)
Region of coverage : EMEA
Reports To : Manager EMEA Technical Support Group / Division : AIG / Instrument & Enterprise
Services Career Band : Band 7
Product Line : GIRMS
Location : Remote : (Any EU country with Thermofisher office)
Percentage of Travel Required : 50-75%
When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation.
As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $17 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
As a GIRMS L2 Technical Support Specialist, you will be supporting and representing a higher level of technical support for other customer facing groups (e.
g., FSEs and 1LTS). You will be expected to keep up to date by creating a strong relationship with the factory. Utilizing our remote technologies (such as Augmented Reality and various other digital tools) and through effective troubleshooting to determine an action plan to the FSE or if a specialist visit is needed to minimize disruption to the customer’s scientific operations and provide a speedy resolution.
Key Duties and Responsibilities :
Follow our ethical business conduct guidance.
Experience and Qualifications
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.