Applications Specialist
Elekta
Madrid
hace 2 días

We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Elekta empowers talented individuals to improve, prolong and even contribute to saving patient lives. While we work to provide intelligent and resource-

efficient solutions that offer confidence to healthcare providers and patients, among our most satisfying accomplishments is the ongoing personal development of our staff.

It can be a rewarding and empowering experience working at the forefront of pioneering medical technology. Many new recruits progress quickly to play pivotal roles in maintaining the pace of innovation that propels Elekta’s success.

That’s why we attract some of the world’s finest talent.

The Application Specialist's will conduct first class applications training on Elekta radiotherapy solutions for both internal and external customers, on the customer site and / or in-

house. You will provide excellent Clinical support via phone / email or onsite visit, maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score.

The local office is in Crawley, West Sussex, however applications from candidates based in Spain and Madrid are invited, as this will be more of a home based role.

You must have the ability and patience to travel both domestically and internationally, this will be 70% of the time.

Key Responsibilities :

  • Provide excellent Applications training to customers, colleagues and Distributor Specialists
  • Actively contribute to Service delivery to ensure that customer expectations are exceeded
  • Actively manage customer evaluation and assessments to allow monitoring the trends in student performance and satisfaction
  • Act as a conduit between customers and product development; proactively articulating regional requirements within PCP
  • Provide professional Applications assistance and support to Marketing / Sales, R&D and international colleagues
  • Support Marketing / Sales activities at exhibitions, conferences and seminars, when required
  • Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction
  • In order to be successful, you will need the following knowledge and experience :

  • Professionally (degree) qualified Clinical RTT, Dosimetrist, Physicist, or related oncology healthcare discipline.
  • Clinical experience with radiotherapy clinical workflow is desirable.
  • English with excellent written and oral skills (including presentation). Any additional languages would be a benefit.
  • Strong verbal and written communication skills
  • Experience with the following : Microsoft Office, Citrix and CLM systems, where applicable
  • Excellent presentation skills (ability to communicate effectively to a group)
  • Ability to effectively interact with customers (via phone and face-to-face)
  • Experience in healthcare / computer science / adult education to include one year of hardware / software training experience on healthcare / medical applications or other software applications
  • Additional Information

    When applying for this role, please think carefully about the job requirements and ensure that your CV reflects the required skills we need for this role, please ensure you are eligible to work in Europe.

    If this role appeals to you and you fit the criteria, please apply with a covering letter.

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