SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity.
With more than 89,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world.
The Head of Application Maintenance will define and implement processes and governance guidelines for the maintenance of our Software applications.
Partnering with our Architecture team and other IT business stakeholders, your mission will be to ensure that the Maintenance processes and procedures for our Software applications is fit for purpose.
More specifically, you will :
Provide the leadership, vision and direction for the maintenance of SGS Software applications;
Ensure global processes and delivery models are defined in order to allow SGS to achieve its support excellence and cost optimization objectives;
Oversee the set up for the global support model for key business applications;
Oversee the performance of the Service Managers and ensuring that the Application Lifecycle management process is well defined and followed;
Partner with Business IT Managers to define & agree required Service Level Agreements for Software applications;
Hold responsibility for global compliance reporting for business critical applications;
Identify opportunities for application optimization, redesign, or process improvement;
Define together with application development management the process to ensure transition to application management;
Hold responsibility for the Application Services budget. You will prepare, finalize and submit the annual budget for the Applications Services Department.
Educated to degree level in IT, Computer Science, or a related subject;
Proven background in designing, building, delivering and maintaining corporate grade IT applications;
Proven experience in defining global best practice governance, processes and guidelines;
Experience of working for IT consulting firms and / or ideally within large, complex multinational companies;
Fluent in English. Spanish and French will be a plus.