TheFork, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe, Australia and Latin America, with a network of more than 65,000 restaurants worldwide and more than 27 million monthly visits.
The platform operates as "LaFourchette" in France and Switzerland, as "ElTenedor" in Spain, as TheFork" in Italy, The Netherlands, Belgium, Portugal, Brazil, Sweden, Denmark, Australia, Argentina, Brasil, Chile, Colombia, Mexico, Peru and Uruguay.
It also operates in English as "TheFork.com .
TheFork connects restaurants and diners. Through TheFork (website and application), as well as through TripAdvisor, users can easily select a restaurant according to preference criteria (such as the localisation, type of cuisine, restaurant type and average price), consult user reviews, check real-time availability and instantly book online.
From the restaurants side, TheFork provides them with a software solution, TheFork Manager, that
enables restaurants to optimize reservations management, streamline operations and ultimately improve service and revenues, following Yield Management principles of price variability depending on time, practices which are used successfully in the travel and hotel industries.
Under the direction of the Area Manager and the Line Manager, your mission as a Customer Care Specialist, where you will give technical support and guidance to both restaurant owners as well as the customers that use our system to book their ideal restaurant.
What you will do
To be able to complete your mission as a Customer Care Specialist, you will need to perform the following functions :
Who you are
What can we Offer :