Nexthink is a dream software company founded in 2004 and headquartered in Lausanne, Switzerland. With offices in France, UK, Germany, Spain, UAE, Saudi Arabia and the US, we are proudly represented by 300 Nexthinkers, more than 25 nationalities and 900+ happy clients from the Fortune 5000.
Nexthink is a leader in end-user experience management. By combining real-time endpoint analytics and end-user feedback Nexthink’s mission is to help IT improve business impact.
Nexthink’s unique analytics & visualizations provide new insight and enable IT to adopt proactive operations, reduce costs and ultimately enhance end-
user business productivity.
Thanks to our fantastic growth we are looking for new rock stars!
To support Nexthink Managed Services offering, we are looking for a consultant who can provide remote managed services activities in order to provide ongoing value to Nexthink customers on different areas of operations.
The focus of the Managed Services consultant is to continuously showing innovative value to executive / technical audiences within enterprise accounts by matching technical capabilities to business outcomes by 1.
analyzing customer datasets, 2. providing actionable insights, 3. advising for enhancements and support solutions roll-out over a long run.
Working as a key player for Nexthink Managed offering and is expected to work collaboratively with the Sales, Professional Services & Customer Success teams.
The main responsibilities of the role are as follows :
Manage set of customers with Recurring and OnDemand activities;
Analyze customer datasets to provide insights on areas of Incident Reduction, MTTR, Transformation and Compliance;
Support customers’ ongoing projects such as Win 10 Migration & Office 365;
Support customers’ initiatives on Nexthink areas of operations;
Advise for corrective actions for automation;
Ability to build content based on customers’ requirements;
Ability to communicate with other team members to build content;
Analysis of the customer needs, goals, strategic plans and constraint in order to advice the best possible use of Nexthink;
Understanding and analysis of the customer needs, goals and challenges;
Provide new insights to integrate Nexthink with existing solutions;
Discuss Nexthink positions with customers’ service owners;
Ability to synch and follow on the internal built in processes;
Act as a Technical owner for Nexthink solution inside customer’s environment;
Identifying and delivering against agreed use cases so that Nexthink is successfully operationalized inside of the client organization;
Preparing all client facing and internal deliverables;
Coordinate and communicate about all aspects of the Managed Services activities with other teams, such as Sales, Support and Customer Success;
Escalate internally and externally when required;
Stay current on product development / releases to a level required for the above activities;
This position requires 10% travel.
BA / BS preferred in computer science, computer engineering
Minimum of 5 years of experience in a technical consulting or big data analytics
History of data analysis and drive to actionable insights and automation
Experience over transformation projects (e.g. Win10, O365)
Extensive technical knowledge on end user computing
Someone who can collaborate to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input
Preferred : Excellent knowledge of the current industry security standards and regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST)
Good knowledge of IT operations in challenging environments
Ability to quickly learn new technologies in an unsupervised environment
Demonstrated ability to collect customer feedbacks, handle them and understand customer pain points, coming out with a solution to it
Excellent communication, customer facing and teamwork skills
Exceptional analytical skills; outstanding communication and social awareness
Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies
Excellent knowledge of Microsoft Windows and Linux clients and its applications
Practical knowledge of SQL, XML, windows PowerShell. Practical experiences in data integration
Education in computer science or strong background in IT roles
Relevant software industry experience in any of the following : IT systems, enterprise or infrastructure management, application development and management, security, and / or analytics.
Fluent in English (Speaking, Writing)