Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.
Agilent enables customers to gain the answers and insights they seek so they can do what they do best : improve the world around us. .
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key.
Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
Your Role :
You will be responsible for supporting our customers with on-site installation, Aplication Setup (method development), maintenance and repair of company systems solutions.
Our varied product lines include hardware, software and networking products as well as operating systems focus in GC-MS(QQQ-QTOF) & LC-MS(QQQ-QTOF).
Installs and optimizes hardware / software / network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repairs
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Train other field engineers and customers in the solutions
Your Qualifications :
Phd degree or master's degree within the science field e.g. chemistry, analytical chemistry.
2+ years of experience in Lcms systems and sw (Agilent Masshunter is a plus).
Experience or expertise Chromatography or Mass spectrometry ( LC LCQQQ / LC QTOF & GC GCMSD).
Experience with the Agilent solutions is essential.
You enjoy travelling and visiting customers.
Spanish speaker is a must and good level of English.
Apart from these more technical skills, you should also have :
excellent communication (and with it, potential customer service) skills,
a logical approach to problem-solving,
the ability to organize and prioritize your workload effectively,
a strong valuation of processes and the ability to follow them accordingly with strong attention to detail, with the final aim to ensure compliance with Agilent's Quality standards,
the ability to set customer expectations and balance customer requirements with Agilent's business needs,
the ability to both work independent as well as within teams.
See what it's like to work at Agilent Technologies Spain and what we offer you :
Agilent offers a competitive compensation and benefits package. Agilent offers core global benefits to all staff - but in addition to these, the Spanish business offers :
Agilent Result Bonus
Stock Purchase Plan
Life / Death insurance
Internal and external training opportunities
24 days of vacation plus bank holidays