What you will do
To be able to complete your mission as a Customer Care Specialist, you will need to perform the following functions :
Handle incoming requests via phone, email and chat.
Provide technical support, related to our Software and App s for both B2B and B2C customers.
Give guidance on the daily usage of the software’s that we provide to both restaurants and end-users.
Who you are
Minimum one-year proven experience as a Customer Service Representative. (If you have some experience in the restaurant sector or similar areas is a big plus , but not a must)
Portuguese as native language and very fluent level of English, other language is a plus.
Enjoy a multitasking environment
You re open-minded and are able to create strong relationships with your customers and colleagues.
You continuously care about your customer needs, trying to make their experience unique and satisfactory.
Some technological knowledge and troubleshooting experience in a customer support environment will be considered as a plus.
Working knowledge of MS office (excel, word)
Someone that is well organized and that is looking for a challenge.
What can we Offer :
International working environment
Dining and leisure area + terrace
Team building activities
Coffee points with breakfast, snacks and weekly delivery of fresh fruit.
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