Finnish Customer Service Agents - Payment industry
hace 4 días

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For a new project, for a leader in the online payment industry, we are looking for customer service agents. As a customer service agent you will provide our customers with top class support (both technical and administrational), via telephone, chat and email.

  • You will assist customers with installations and new settings of their payment terminals,
  • troubleshoot reported issues
  • you will be responsible for maintaining a good customer relationship.
  • Profile

  • You are native Finnish with a good command of the english language (other language are a plus;
  • Call centre experience is an added value, but not required;
  • Basic computer skills are necessary;
  • Able to follow procedures around sensitive data;
  • Flexibility and punctuality regarding working hours (shifts including evening and weekend services).
  • Our ideal candidate is

  • Has strong communication / social skills;
  • Has a positive attitude towards changes.
  • Is a real team player with strong listening skills.
  • And you are a service minded person with the ability to handle conflicts in a constructive manner;
  • Disciplined and accurate;
  • Our offer

  • Paid training
  • Free Spanish lessons (once a week)
  • Unique, atmospheric, people-oriented call centre, with a good dose of fun
  • Market-based basic salary with the possibility of a bonus
  • Employee benefits such as meal card, transport card and private insurance
  • Free fruit and drinking water
  • Growth opportunities
  • Barcelona (Spain)

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