Launched in 1998, this pioneering British-born brand has specialised in creating unforgettable experiences - from city breaks, hotels and holidays to theatre and spa days.
lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".
lastminute.com is part of lm group, a publicly-traded multinational Group, among the worldwide leaders in the online travel industry.
Each month, our websites and mobile apps (available in 17 languages and 40 countries) reach 43 million unique users that search for and book their travel and leisure experiences.
More than 1,200 people enjoy working with us and contribute to providing our audience with a comprehensive and inspiring offering of travel-related products and services
lastminute.com is looking for a Process and Project Manager, who will be part of the new Customer Operations team and will be responsible to define / review operating processes.
Definition of the Customer Journeys and design / review of relevant Customer Experience Processes
Coordination of User Experience, Copy and Front-end teams, in order to implement Customer Journeys Touchpoints
Project Management of the CRM project , aimed at identifying and implementing a new CRM, which supports Customer Operations in managing Customer Journeys and Touchpoints
Manage stakeholder expectations and ensure project timelines are met
Build and maintain cross-functional relationships, Operational project requirements, shape project requests for our on-site stakeholders
Assist in the definition of project scope and objectives, involving all relevant stakeholders
Create and maintain comprehensive project documentation
5+ years of experience in a Project / Process Management role
PMP Certification (Mandatory)
Solid understanding of Customer Operations Processes
Experience in managing relationships with suppliers at different levels
Proficiency in Excel
Full proficiency in English
Knowledge of CRM and BPMN tools will be considered an important plus
Manage and coordinate multiple projects simultaneously
Strong organizational skills with a high level of attention to detail and quality
Ability to translate a given scope of work into a detailed and ordered plan of action
HTML and CSS basic knowledge
Expertise with Tibco Spotfire and Talend
One programming language (JAVA, PYTHON, C#)
Abilities / qualities
Pragmatic, but able to be meticulous with attention to detail.
Highly self-motivated, uses initiative and go to problem solver.
Good relationship builder and able to position the role as a key ally, support and help to business teams.
Demonstrated ability to effectively coordinate complex cross-functional projects