Job Requisition ID #20WD40043Job TitleManager Customer Success Team, German SpeakerJob DescriptionManager Customer Success Team, German SpeakerLocation : Barcelona- SpainJob ID : 20WD40043Position OverviewAutodesk helps people imagine, design and create a better world.
Everyone - from design professionals, engineers and architects to digital artist, students and hobbyists - use Autodesk software to unlock their creativity and solve important challenges.
The success and growth of Autodesk can be attributed not only to its exceptional products, but also to its unique culture, which brings together the best and the brightest in a combined mission of innovation and creativity.
We are a global, market leader in 3D design software for manufacturing, building, construction, engineering, and entertainment, with $2.
2B in annual revenue. We are continually highly ranked by Fortune, Forbes, Glassdoor and others. Check out the Top 7 Reasons You Should Work at Autodesk.
Do what’s next? Do you have a customer first mindset? Do you thrive on change? Are you interested in helping us build and evolve our customer success organization to continuously improve the quality of our services and overall experience and success of our customers?
If this sounds like you, we are looking for a Manager to lead our Customer Success team to help Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption.
This is an exciting opportunity to unequivocally influence our customers, and Autodesk’s, success. The Role : How can you contribute to our team and our organization?
Real Customer Success comes from the heart. The foundation of our culture is Customer First!ResponsibilitiesIn this role you will be responsible for the leadership and management of a global team of Customer Support Managers (CSM)The Manager will lead a team of Customer Success Managers in a defined geographical area and / or industryThe position oversees pre-sale business development, post-sale account management and customer relationship development to drive the success of Enterprise Business Agreements for Autodesk CustomersYou will play an active role in defining strategy to maximize a customer’s return on investment and accelerate adoption with current and future Autodesk solutionsPeople Leadership : Leads and manage a global team of CSM’s to ensure success of EBA’s for key customersManages measurable criteria for success and to assist in building organizational alignmentCreates and maintain staffing plan to support the current and future work demands and project deliverablesEstablishes and nurture positive relationships with Delivery and Support Services teamsExpands network with sales, product development and marketing strategy teams to help facilitate value proposition of services in existing and potential customersResults Leadership : Oversees strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutionsBuilds business plans in collaboration with senior management to align customer and Autodesk objectivesEnsures the team delivers services to customers according to published SLAs;
initiates service improvement plans as requiredSupports sales organization in positioning GS offerings and provides weekly GS forecastThought Leadership : Enables team to establish and maintain excellent collaboration with the Named Accounts to accelerate adoption of Autodesk productsEncourages team to be innovative with solutionsEstablishes own relationship with customers where helpful for customer engagementPersonal Leadership : Adapts to and leads changeCoaches others in the acceptance and support of change Minimum QualificationsRelevant experience leading customer-facing organizationsEnglish plus German speakerYou’re driven : No one needs to push you to excel;
it’s just who you areStrong empathy for customers AND passion for revenue and growthProven ability to lead and adapt to changeDemonstrated desire for continuous learning and improvementAbility to manage influence through persuasion, negotiation, and consensus buildingBackground of post-sale and sales experience requiredDeep understanding of value drivers in recurring revenue business modelsStrong financial acumen including analytical and process-oriented mindsetEnthusiastic and creative leader with the ability to inspire othersExcellent communication and presentation skillsRelevant Bachelor’s degree;
preference for computer science or related degreesAt Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.
Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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