Scheduling Coordinator for Instrument Installation Services (French & German language)
Barcelona, espb, ES
hace 3 días

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.

Agilent enables customers to gain the answers and insights they seek, so they can do what they do best : improve the world around us.

Information about Agilent is available at .

Join our diverse service team at the Agilent Global Service Contact Center in Barcelona , delivering day-to-day support services for Agilent's Life Science and Chemical Analysis customers.

Apply your technical or engineering background, build strong internal and external relationships and provide an outstanding customer experience!

About the role :

Utilizing technical and remote diagnostic capabilities, the Install Success Coordinator will focus on the end-to-end (E2E) installation experience for all analytical instrumentation, ensuring effective planning and communication of the delivery process, from coordinating site preparation through to installation completion, confirming that the customer is successfully using their new instrument.

Your technical / engineering background will allow you addressing basic technical questions on install / facilities requirements, but also enable you to assign the right resources for technical questions that may come up during the installation process.

You will need to have an aim to learn and evolve, be comfortable facing customers, be confident, flexible and willing to focus and commit.

We will make sure you get the training and development opportunities to become the best in your field.

Build positive relationships with our business partners to strengthen our ability to deliver an outstanding experience.

The responsibilities :

  • Communicate site-preparation (incl. technical) requirements and discuss readiness to ensure successful installation site visit, as well as plan on-site visits or training events for new instrumentation, ensuring customer and Agilent response times are met, as well as quality service is provided throughout.
  • Utilize basic technical knowledge to support customers on all installation services, partnering with Sales, Service Engineers, and consultants, where required.
  • Reserve the best resource by utilizing all scheduling tool capabilities and maintain accurate record of all communications and onsite offer dates provided to the customer, utilizing our business scheduling tools (SAP CRM / MRS).
  • Partner with the Customer Success Coordinator to coordinate the most efficient resource, by assigning the right service engineering resource, in the right location, at the right time;
  • collaborate with the Global Customer Field Solutions team and field resources to ensure we are quickly responding to all customer onsite requests.

  • Track and address all issues and gaps as they are identified, and bring up to Service Business Managers where appropriate, and ensure all working relationships follow Agilent Technologies Standards of Business Conduct.
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