EGA Helpdesk Officer
Centre for Genomic Regulation (CRG)
Barcelona, ES
hace 6 días

The Institute

The Centre for Genomic Regulation (CRG) is an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries.

The CRG shares principles of an interdisciplinary, motivated and creative scientific team that is supported by high-end and innovative technologies and a flexible and efficient administration.

In April 2021, the Centre for Genomic Regulation (CRG) received the renewal of the '' Award from the European Commission.

This is a recognition of the Institute's commitment to developing an HR Strategy for Researchers, designed to bring the practices and procedures in line with the principles of the and the (Charter and Code).

The role

The new team member will contribute to the daily operations of the European Genome-Phenome Archive, especially in the relation with the scientists who wish to deposit orquery data.

The selected candidate will be part of a small subteam of Help desk Officers embedded in the EGA Team at the CRG. The candidate need to be proficient in using informatics tools to assist the users and be able to work in a very organized manner.

In addition, She / He will contribute to improve features, and to provide always a better service to the EGA user community.

Oral and written job-related comunications will be carried out in English.

About the team

The is a service for secure archiving and sharing of all types of personally identifiable genetic and phenotypic data resulting from biomedical studies and healthcare centres.

Jointly managed by the in Barcelona the in Cambridge (UK), the EGA provides an invaluable service to the worldwide biomedical research community.

The two teams, even if geographically split, collaborate on daily basis. The EGA team at the CRG is composed of nearly 20 members coming from all around the globe and with diverse professional expertieses : we have helpdesk officers, system administrators, bioinformatics, IT architects, web developers and project managers.

Alltogether, we are involved in several international projects in numerous scientific fields, where we bring our expertise in human genomic data management.

Furthermore, our team continuously work to improve and to deploy new services, with the goal of adding value to the huge assets that EGA is responsible of.

Whom would we like to hire?

Professional experience

Must Have

  • You have proven computer skills at a power-user level
  • You have at least 1 year of experience in dealing with users / customers as part of a customer service team
  • You have a biological background
  • Desirable but not required / Nice to have

  • You have knowledge of human genomic data studies / analysis
  • Education and training

  • You hold a Bachelor’s degree in a relevant topic for the position
  • Languages

  • You are highly fluent in English, as it is the language used by the team
  • Technical skills

  • You must be competent in SQL and in Linux command line interface
  • Competences

  • You have highly developed organization skills
  • You are a quick learner
  • You are a team player
  • You have a service oriented attitude
  • You have a problem solving attitude
  • The Offer Working Conditions

  • Contract duration : 1 year with the option to be extended.
  • Weekly schedule : full-time or part-time position, to be agreed with the candidate
  • Estimated annual gross salary : Salary is commensurate with qualifications and consistent with our pay scales.
  • Target start date : As soon as possible, to be agreed with the selected candidate.
  • We provide a highly stimulating environment with state-of-the-art infrastructures, and unique professional career development opportunities.

    To check out our training and development portfolio, please visit our website in the .

    We offer and promote a diverse and inclusive environment and welcomes applicants regardless of age, disability, gender, nationality, ethnicity, religion, sexual orientation or gender identity.

    The CRG is committed to reconcile a work and family life of its employees and are offering extended vacation period and the possibility to benefit from flexible working hours.

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