Agente de Reservas / Reservations Agent
Marriott Bonvoy
Palma de Mallorca, Baleares, Spain
hace 5 días

Job Number 22114403

Job Category Reservations

Location Castillo Hotel Son Vida a Luxury Collection Hotel Mallorca, C / Raixa 2, Palma de Mallorca, Baleares, Spain VIEW ON MAP

Relocation? N

Position Type Non-Management

POSITION PURPOSE

Handle customer calls inquiries pertaining to room reservations , with a focus on revenue maximization and quality .

ESSENTIAL FUNCTIONS

  • Process all reservation requests, amendments, and cancellations received by email, phone and IPS system.
  • Maximise rooms revenue through the conversión
  • of telephone calls into sells .

  • Be fluent in all hotel products and services .
  • Follow the appropriate call handling guideline .
  • Responsible for effective implementation and compliance with reservations standards .
  • Be fully conversant with all market segments and rate plans used across all distribution channels .
  • Handle customer queries and complaints relating to Rooms Reservations .
  • SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

  • To fill this position the candidate must have a sales orientated personality , f riendliness , teamwork and flexibility.
  • Resilience , well organized and structured.
  • Professional behavior even in stressful situations
  • Good knowledge of Opera and Empower .
  • MARSHA Knowledge of advantage.

  • Good listening & comunication skills
  • Languages : High level of Spanish , English spoken and written language. German will be a plus
  • Related work experience is required

    Grooming :

    All employees must maintain a neat, clean and well-groomed appearance per Marriott standards.

    NOTE : This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time

    The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences.

    Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories.

    If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

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