Global Salesforce Training Specialist (f/m/d)
AWIN
Madrid
hace 5 días

All interviews will be done virtually via phone or video chat.

Purpose of position

The Global Sales Operations Team drives the implementation and adoption of relevant sales / CRM processes and tools. The team ensures that Awin's sales staff are equipped with efficient tools and processes, enabling them to focus solely on sales and client services.

As a Salesforce Training Specialist in the Global Sales Operations Team, you will ensure that the customer-facing teams have the right training and information about tools and processes managed by our team.

You will also be responsible for defining and implementing a sustainable training & knowledge sharing model that enables us to keep 700+ people based in multiple locations constantly updated about business processes and tools.

Key Tasks

  • Be a key player in the roll-out of new processes and features for customer-facing teams, ensuring that we have the right content and training format in place to provide knowledge for 700+ users across multiple regions and departments
  • Monitor adoption of existing processes and tools (CRM tools like Salesforce, electronic signature tools like Adobe ESign, etc) and keep key stakeholders accountable for their adoption by sharing relevant data and providing train-the-trainer sessions
  • Assess training needs across different teams and regions and collaborate with the Global Sales Ops Managers and other stakeholders on identifying the critical topics to be addressed
  • Collaborate with your team, regional stakeholders and cross-functional teams in the design, development and roll-out of training solutions
  • Be accountable for process documentation, training creation & delivery, feedback surveys, etc, creating or collaborating on the creation of training documents for multiple systems & tools (intranet, salesforce.
  • com, Awin training platform, etc)

  • Monitor progress of our training efforts based on KPIs
  • Skills & Expertise

  • Minimum 2 years of work experience in similar roles
  • Familiarity with the work of customer-facing departments (sales, client services, technical support) and tools used by them, such as CRM, electronic signature and survey tools;
  • experience using salesforce.com is preferred

  • Experience assessing training needs across multiple regions and departments, and presenting results to different audiences
  • Experience creating and delivering training using multiple media (articles, videos, newsletters, webinars, etc)
  • Excellent communication skills, being able to adjust content to stakeholders at different hierarchy levels
  • Strong analytical skills, attention to detail and capability to adapt to a changing environment and handle multiple priorities
  • Excellent written and verbal communication skills in English
  • To ensure your and our safety, all of our interviews will be conducted via phone and video calls. As a global business with offices all around the globe and a product offering that is fully digital, conducting meetings and interviews virtually has become second nature to us.

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