Adevinta is a marketplace specialist, operating digital marketplaces in 16 countries in Europe, Latin America and North Africa.
Our leading local brands include Leboncoin in France, InfoJobs in Spain, Subito in Italy, Jofogás in Hungary, and Segundamano in Mexico, among many others.
Adevinta’s local marketplaces thrive through global connections and networks of knowledge.
The Applications Expert is responsible for providing and coordinating successful implementations and management of Adevinta application services (i.
e. collaboration tools) in the production environments and coordinate Level 2 and Level 3 support to ensure the service meets the minimum quality levels.
In addition, the role is responsible for maintaining relationships with third-party IT vendor support teams (if necessary) to ensure quick resolution to incidents, upgrades, software changes, training, and documentation.
This mission-critical role is placed within the BITS (Business Information and Technology Services) team, in charge of supporting Adevinta Central Functions and Marketplaces in the achievement of its goals with seamlessly integrated and resilient business information and technology services, as well as providing guidance on new trends in productivity and business process automation.
Serve as IT responsible for various applications across Adevinta.
Provide necessary technical support relating to various applications.
Design and implement automations between systems to fulfill business needs using inside and outside development.
Help diagnose, evaluate and resolve application-related incidents.
Provide direction during software / system configuration and development of documentation.
Interact with third parties in relation to application managed services.
Ensure that Service Level Agreement for all application-related services are defined and are periodically tracked.
Report and follow up on product defects or advanced usage questions.
Monitor application-related contracts (licenses, managed services, etc.) to ensure service continuity and improvements.
Assist with the budgeting process by providing current and forecasted demands on application usage.
Provide recommendations for system upgrades or reconfigurations based on support request trends and user feedback.
Support to Adevinta IT teams implementing new cloud solutions.
Provide Adevinta end-user group training sessions as needed to introduce new software features or procedures.
Work closely with Global and local IT service desk teams to coordinate change management and incident related actions among others to ensure a trustworthy relationship with different stakeholders.
Potentially manage the community around some applications.
Responsible for owning a specific production problem and providing active coordination between various groups including internal and external support groups in resolving a specific problem.
Participate and determine root cause for service failure.
Deep knowledge and expertise on GSuite, Lumapps, Slack and email security as a service owner and hands-on admin. (This list is not all inclusive, but are at the moment the most widely used applications at Adevinta).
Experience working with APIs of all the tools above and developing mid-size automation workflows.
General understanding of underlying infrastructure / platform services requirements e.g. AWS, Google Cloud, etc.
Knowledge of business processes, process improvements and system development.
Experience in analyzing and fixing application issues under predefined service-level agreement.
Knowledge of performance metrics and reporting, technical problem resolution and risk management.
Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement.
Experience migrating and upgrading applications.
Experience operating with agile delivery approaches.
Experience with contract and vendor negotiations.
Used to work with a low supervision level respecting the priorities of the team.
Must show initiative, proactively finding and solving problems.
Be a business-focused, creative, innovative, pragmatic, and positive team player.
Ownership and result oriented person.
Have a team-player spirit, which benefits the group vs the individual.
Good written, spoken and interpersonal communication skills.
Technical and business level English is a must.
Nice to have
It would be great if you would also have :
Experience in Product Management and Application Support working in a globally distributed team is preferred.
Experience with mixed environments where you have different identity providers connected to your services, mainly Okta, LDAP and Microsoft Active Directory.
Good experience with ticketing workflows is preferred.
Experience in Cloud environments (e.g. AWS, GCP, etc).
Knowledge of Business Disaster Recovery and Continuity planning.
Certifications such as ITIL nice to have.
French is an asset.
Benefits & Perks
Choose your Kit (Computer & Phone)
Flexible work schedule & ability to WFH a couple of days a week
Private Medical Insurance (including in-office Doctor)
Gym Membership (70% discount) & Physiotherapist in-office (50% discount)
Flex Benefits (Ticket Restaurant, Transport Ticket etc.)
Company & Personal Performance Bonus
Social activities (meetups, talks hosted in the office & parties)
Free breakfast, fresh fruit & coffee & canteen in the office
Able to go to conferences & courses
Free Language Lessons
Adjustable desks, chairs & various workspaces