The Red Hat Global Learning Services (GLS) team is looking for a Senior Customer Support Specialist to join us in Madrid, Spain.
In this role, you will work with examiners and proctors to enable the delivery of our performance-based exams. Your responsibilities will include communication with examiners and proctors before, during, and after exams to ensure that our candidates get the best possible experience.
As a Senior Customer Support Specialist, you will communicate with candidates and other customers, helping them with services provided by the certification team.
To succeed in this role, you’ll need to have the knowledge of and believe in delivering exams the Red Hat way.
Primary job responsibilities
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies.
Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments.
Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
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